Operations Administration apprentice
ASSOCIATED TELECOM LIMITED
Telford, TF3 3BD
Closes in 12 days (Friday 18 October at 11:59pm)
Posted on 19 September 2024
Contents
Summary
Associated Telecom are offering a fantastic opportunity to develop within an administrative based role to support a dynamic team of professionals. You will be welcomed in to a supportive team to learn a variety of different tasks and aspects to develop your role at the company.
- Annual wage
- £14,625 a year
- Training course
- Business administrator (level 3)
- Hours
-
37.5 Hours between Monday and Friday. Times to be confirmed.
37 hours a week
- Possible start date
-
Tuesday 29 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly
- Conduct billing admin such as first bill checks and dealing with billing queries
- Assisting Project Managers with raising tickets and conducting checklist for orders which can be closed
- Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations
- Dealing with incoming calls and informing team members where required
- Cross communicating between support and sales where needed to ensure we deliver the customers expectations
- Work closely with the Project Managers, and other colleagues or distributors, in troubleshooting problems
- Log, categorise and prioritise customer tickets in line with the relevant ticket banding and type
- Completing admin tasks throughout the Operations and Sales department
- Provide cover to other areas in the Hosted and Connectivity department where needed
- Taking ownership of certain reports and ensuring they are delivered to the Senior Leadership Team accordingly
Where you’ll work
Suite 10a Pemberton House
Stafford Park 1
Telford
TF3 3BD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TELFORD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Training plan in the work place
- Mentor training
- One day every other week at Telford College
- Allocated assessor for 1:1 support
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Time keeping
About this company
Our UK based team offer industry leading support, ensuring that all customers are kept up to date with every aspect of their account from the latest mobile handsets, increased connectivity speeds and threats to cyber security. When you join Associated Telecom, you’re teaming up with well established experts dedicated to supporting your business. Our staff work hard to understand the needs of your business and tailor a solution specifically to them. We focus on keeping you connected, so you can focus on your business.
After this apprenticeship
The role has the potential of growing into its own role or the chance of progression throughout the sub departments within the Unified Communication department (help desk, project managers etc).
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Chris Field
chris.field@telfordcollege.ac.uk
07545926228
The reference code for this apprenticeship is VAC1000277638.
Apply now
Closes in 12 days (Friday 18 October at 11:59pm)
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