Customer Service Apprenticeship

Summary

We are looking to recruit an enthusiastic and proactive individual to work within the Automotive customer service/parts sector. This is an exceptional opportunity to join the UK's leading Mitsubishi specialists. Mitzy Bitz had been a leader in the parts sector for 20 years providing support to customers worldwide.

Annual wage

£12,646.40 a year

Minimum wage rates (opens in new tab)

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 8:30am to 5:00pm. Will be required to attend college in Armthorpe, Doncaster one day each week 9:00am to 4:00pm.

38 hours a week

Possible start date

Monday 13 January

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will be trained in all aspects of a high level of customer service
will be trained in all aspects of working in a busy parts department
will be answering customer questions on the telephone, email, ebay, social media and WhatsApp
will be trained to use our custom in house software
will be trained in the use of various systems to locate parts for customers
will be trained to create detailed timely quotes for customers
liase with internal departments to respond to customer enquries to resolve any issues that may arise

Where you’ll work

3 Gateway Close

Parkgate

Rotherham

S62 6LJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard
EPA - End Point Assessment
Functional Skills in English & Maths (if required)
Employee Rights and Responsibilities ERR
Personal Learning and Thinking Skills PLTS
Training is by way of one day each week at our Doncaster centre in Armthorpe

More training information

Doncaster GTA is an independent training provider based in Doncaster and Sheffield. GTA has been delivering training to apprentices for the past 50 years in the motor industry and has the best pass and progression rates in the country
You will work 4 days each week in our company in Rotherham where you will gain and hone your skills, knowledge and behaviour
You will work alongside our highly skilled apprentice mentors
You will attend Doncaster GTA one day per week

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 9-4)
Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Patience
Physical fitness
Eager to Learn
Reliable
Punctual
Hardworking
Literacy skills

Other requirements

All applicants should consider the location of the job in Parkgate, Rotherham and the training centre in Armthorpe and look into whether both are within suitable travelling distance.

About this company

Our company was established in the winter of 2002 on the border of Rotherham and Sheffield. Since then we have shipped a huge array of parts for multiple vehicles, with next day delivery and same day dispatch. We're a leading Mitsubishi Breakers with an average annual dismantling rate of near on 1000 4x4s a year since our establishment and with over 3000 new used parts listed online.

https://www.mitzybitz.com (opens in new tab)

After this apprenticeship

The possibility of progression and full-time employment.

Ask a question

The contact for this apprenticeship is:

DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED

Anne-Marie Paterson

anne-mariepaterson@doncastergta.co.uk

01302 832831

The reference code for this apprenticeship is VAC1000277519.

Apply now

Closes on Saturday 9 November

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