School Office Apprentice - Customer Service
Shotton Hall Primary School
Peterlee, SR8 1NX
Closes in 2 days (Tuesday 1 October at 11:59pm)
Posted on 17 September 2024
Contents
Summary
We are looking for an apprentice admin assistant to work within our admin team. The objective of the team is to ensure the highest possible standards of admin support and front of house reception at school. The successful candidate will need to have excellent verbal and written communication skills and be able to work in a busy office environment.
- Annual wage
- £12,313.60 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Thursday 8am - 4pm
Friday - 8am - 3.30pm
37 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is an excellent opportunity to join Shotton Hall Primary School, we will offer you a supportive network of colleagues and access to training and CPD as required.
Job Purpose
As a Business Administration Apprentice you will work as part of the school office team to support the admin function within the school and be a first point of contact for students, parents and visitors at the school. The successful candidate will be expected to work in the school office reception.
Main Duties and Responsibilities:
· To assist with office duties such as greeting and assisting customers (including pupils, parents and visitors) ensuring that they ‘sign in’ and are given a visitors’ badge.
· To answer the telephone and pass on messages as appropriate.
· Inputting attendance data onto schools SIMS system and contacting parent/carers for reasons for child absences
· To undertake all photocopying requests in a timely manner
· To take visitors to the appropriate member of staff/meeting room as appropriate.
· To undertake typing of letters/documents as required.
· To use basic computer programmes to carry out tasks such as data input, communication platforms, weekly newsletters and social media platforms.
· Archiving documents in line with Durham County Council and legislative requirements
· Willingness to undertake additional appropriate training
· Taking deliveries of orders and receipting goods appropriately
· Maintenance of the school’s MIS.
· Inputting of Purchase Orders onto the School Iproc System
· Maintaining accurate school meal, and wraparound care data in Parentpay
· Maintain an accurate equipment stock in school.
The list of duties is illustrative of the general nature and level of responsibilities of the role. The post holder may be required to do other duties appropriate to the level of the role, as directed by the Head Teacher.
Where you’ll work
Shotton Hall Primary School
Waveney Road
Peterlee
SR8 1NX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
EAST DURHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
The successful candidate will work towards a level 2 Customer Service Practitioner apprenticeship. This will be delivered in the workplace with monthly visits from the trainer coach.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 / C and above)
- Maths (grade 4 / C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Patience
About this company
We will support your child to be a confident and successful learner who achieves their very best in all they do. We will enable them to develop their skills and talents and reach for the highest goals. We will respect your child as an individual, support them to explore and justify their viewpoints and carefully monitor their progress in learning across all aspects of the curriculum. We will work as a team to plan exciting and innovative learning for them which will interest them, be meaningful and inspire them to learn.
https://shottonhallprimary.durham.sch.uk/ (opens in new tab)
After this apprenticeship
On completion of the level 2 apprenticeship, there may be the opportunity to join the admin team as an Admin Assistant subject to individual performance and school budget restrictions and complete level 3.
Ask a question
The contact for this apprenticeship is:
EAST DURHAM COLLEGE
Emma Norbury
emma.norbury@eastdurham.ac.uk
01915185587
The reference code for this apprenticeship is VAC1000277460.
Apply now
Closes in 2 days (Tuesday 1 October at 11:59pm)
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