Business Administrator L3 Apprenticeship
MOTOR MARKETING LIMITED
Hampshire, PO6 4BQ
Closes in 9 days (Monday 14 October at 11:59pm)
Posted on 17 September 2024
Contents
Summary
This is an exciting opportunity for the right person to join a fast-paced team as a Quality Assurance Agent whilst studying for a Business Administrator L3 Apprenticeship. This role will suit someone looking to excel in customer service and administration processes and has a sharp eye and attention to detail.
- Annual wage
-
£15,600 a year
Minimum wage rates (opens in new tab)
Annual
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday (alternate Saturdays) Shifts TBC.
37 hours a week
- Possible start date
-
Saturday 30 November
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is a key role within the business as the successful applicant will be expected to measure quality for all agents across calls and administration.
Key Responsibilities
-Quality Assurance on agents call recordings, bookings and admin using a checklist to ensure all calls comply with specific campaign requirements for each client
-Various administrative tasks, such as allocating tasks and investigating complaints
-Act as an overflow team for answering calls and transferring to correct department/s or taking messages for various teams
-Gathering information from asking the right questions
-Building lasting relationships to ensure repeat business
-Providing first class customer service both internally and externally
-Representing the company brand effectively and respectfully
-Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) would be an advantage
-To build & maintain fantastic customer relationships
-Answering and transferring calls
Where you’ll work
North Office
Unit 2
Portsmouth
Hampshire
PO6 4BQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CHICHESTER COLLEGE GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Business Administrator L3 Apprenticeship In house Training Courses (GDPR, Customer Service, Telephone skills and in-house systems & process training)
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths (grade 9-4)
- English (grade 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Good attention to detail
- Be a good communicator
- Be confident
- Bright personality
- superb organisation skills
- Customer focused
- Self-motivated
- Resilient
- Target driven
- Conversational Builds rapport
- Computer Literate
- Team Player
- Works on own initiative
- Punctual
- Driven
- Positive outlook
- Can do attitude
- Hardworking
Other requirements
Previous Motor Trade Experience (optional) 4 hours on alternate Saturdays (paid as overtime) and Overtime offered when required. Shifts will vary from 8-4, 9-5 & 10-6 and will change weekly. Onsite parking Development opportunities Company benefits including pension, discounts, bonus potential PAM Assist Wellbeing Business Mileage compensated
About this company
Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. A well-established and respected firm in the fields of call centre solutions and digital media, working with companies large and small, helping them build and sustain growth with bespoke service packages.
After this apprenticeship
Following successful completion of the candidates Apprenticeship they will have the option to remain at MMUK.
Ask a question
The contact for this apprenticeship is:
CHICHESTER COLLEGE GROUP
The reference code for this apprenticeship is VAC1000277238.
Apply now
Closes in 9 days (Monday 14 October at 11:59pm)
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