Apprentice Supervisor - Bristol – Find an apprenticeship

Summary

We're currently recruiting an Apprentice Supervisor to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 30 hours per week. Please note, due to contractual requirements successful candidates will be required to pass a DBS Check Required and must be aged 18+.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Team leader (level 3)
Hours: Shifts to be confirmed.
30 hours a week
Possible start date: Friday 31 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your key responsibilities will include:

To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrate a can‐do attitude towards individual customer requests and strive to exceed customer expectations
To maximise all sales opportunities through selling techniques
To accept payment and give change to customers, including operating a till
To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
To actively gain customer feedback, passing information gained onto your line manager.
Positive Customer and Client Feedback
Maintain a professional image
Queue times are minimised
Till checks are accurate
Evidence of up selling
Increase in sales
Demonstrates a full understanding of the products available
Mystery shopper score is above 80%

Where you’ll work

Bristol

BS14 0DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLP TRAINING LTD

Your training course

Team leader (level 3)

Equal to A level

Course contents

Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working

About this company

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.

After this apprenticeship

On completion of the Team Leader/supervisor Level 3 apprenticeship, the apprentice will have the opportunity to embark onto a Level 4 apprenticeship to further their skills development through internal training programmes.

Ask a question

The contact for this apprenticeship is:

GLP TRAINING LTD

The reference code for this apprenticeship is VAC1000277134.

Apply now

Closes in 17 days (Tuesday 31 December)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Apprentice Supervisor - Bristol

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