IT Helpdesk Apprentice
Yeovil College
Somerset, BA21 4DR
Closes tomorrow (Sunday 6 October)
Posted on 13 September 2024
Contents
Summary
As an IT Helpdesk Apprentice, you will provide first line IT technical support for all problems escalated by our customers using the helpdesk or received from the IT Services Administrator; seeking technical support and advice from advanced tier support. You'll develop your skills in a supportive environment, ensuring technical growth.
- Annual wage
- £12,348 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Full time position, Monday to Friday, all year round
Shifts TBC.
37 hours a week
- Possible start date
-
Monday 14 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Use initiative and be proactive
- Provide technical support via a helpdesk ticketing system, remotely, face to face and over the phone.
- Diagnosing and resolving hardware/software problems.
- Take a structured and logical approach to ensure accuracy.
- Help monitor and maintain antivirus software at the desktop level to ensure the college is fully protected against threats.
- Building strong relationships with our customers to ensure high levels of service.
- Assist in the deployment of mobile devices whilst maintaining the college asset register and paper trails.
Where you’ll work
Mudford Road
Yeovil
Somerset
BA21 4DR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
YEOVIL COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Training for this apprenticeship is 100% in the workplace, with 1-2-1 delivery scheduled for every 2 weeks, virtually or in person.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 9 – 4 / A* - C)
- ICT (grade Grade 9 – 4 / A* - C)
- Maths (grade Grade 9 – 4 / A* - C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
The appointment is subject to Yeovil College obtaining medical, Disclosure and Barring Services clearances, evidence to show you are legally entitled to work in the UK (under the Immigration, Asylum and Nationality Act 2006) and employment references satisfactory to us and evidence of relevant qualifications to the post.
About this company
Yeovil College has been serving the community in and around Yeovil for more than 130 years.The College was first formed in 1887 when Somerset County Council began formally organising Science and Art classes in Yeovil. In 1947, the first Principal was appointed to lead Yeovil Technical College and when secondary education in the Yeovil Borough was reorganised in 1974, Yeovil College became one of the early tertiary colleges to be formed in England. Today, Yeovil College remains passionate about its role as a key provider of education and training in South Somerset and North and West Dorset. It remains committed to its role as a tertiary college for the whole community.
https://www.yeovil.ac.uk/ (opens in new tab)
Company benefits
30 days holiday (plus Christmas closure and bank holidays), staff discount scheme with high street and online retailers, free onsite gym, access to free staff parking, generous pension scheme, opportunities for career growth.
After this apprenticeship
On completion of this apprenticeship, you will have recieved a Level 3 ICT qualification and have gained invaluable experience working within IT and customer service.
Ask a question
The contact for this apprenticeship is:
YEOVIL COLLEGE
Gabrielle Cobner
studentrecruitment@yeovil.ac.uk
01935845380
The reference code for this apprenticeship is VAC1000276891.
Apply now
Closes tomorrow (Sunday 6 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.