Kia Parts/Service Advisor Apprentice
EMG ANGLIA LIMITED
Ely, CB7 4DT
Closes in 23 days (Monday 28 October at 11:59pm)
Posted on 13 September 2024
Contents
Summary
The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. Kia Parts and Service Advisor Apprentices will obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts/Service Advisor but also ensure they have a successful career with Kia whilst maximising personal growth.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays TBC.
40 hours a week
40 hours a week
- Possible start date
-
Friday 1 November
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside expereinces Kia Parts and Service teams.
Some of your day to day duties will include:
• Customer contact
• Taking customer bookings and scheduling services and repairs
• Communicating the customers work and faults to the vehicle technicians
• Handling customer complaints
• Advice and guidance for vehicle care and warranty retention and warranty claims
- Sales/advice for accessories and modifications
• Collating information for CSI
Where you’ll work
Angel Drove
Ely
CB7 4DT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:
• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
• One workplace visit face to face with their dedicated Skills Coach
• One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Please note that accomodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme(if required).
Requirements
Desirable qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
About this company
EMG has eleven dealerships throughout Cambridgeshire, Norfolk, Suffolk and Lincolnshire. We are proud to be new car Franchises for Kia, Mazda, MG & Nissan. We are also registered Ford, Mitsubishi, Vauxhall & Hyundai Service authorised repairers. We believe that our team is one of the best in the business. Every member of staff at EMG is dedicated to providing an exceptional level of customer service, and will go the extra mile to ensure our customers drive away completely satisfied. It’s this standard of care – together with the loyalty of our valued customers – that has led to our continued success. We are as passionate about our people as we are about our cars, vans, trucks and bikes.
After this apprenticeship
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jose Faria
jose.faria@skillnet.org.uk
01923 630800
The reference code for this apprenticeship is VAC1000276864.
Apply now
Closes in 23 days (Monday 28 October at 11:59pm)
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