1st Line IT Support Engineer Apprentice
GENERAL ALL PURPOSE PLASTICS LIMITED
Lancashire, BB1 2QP
Closes in 6 days (Saturday 12 October at 11:59pm)
Posted on 12 September 2024
Contents
Summary
Provide 1st Line IT Support on Desktop and Application services to the GAP Group of companies.
- Annual wage
- £16,770 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
9am to 5pm
37 hours a week
- Possible start date
-
Sunday 20 October
- Duration
-
1 Year 6 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Job Role
- Being the first point of contact for internal staff seeking technical assistance via Phone or our Helpdesk Portal
- Qualifying and Documenting incidents logged
- Working from a Helpdesk System (FreshService) to resolve tickets, ensuring SLA’s and KPIs are met
- Providing general end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc.
- Providing 1st Time Fixes on known issues
- Troubleshooting issues without known fixes
- Escalating to 2nd Line where required
- Provide Support for users working on site and from home
- Provide remote support for users at Depots across the UK
- Ensuring all Stock is on the Asset management system, and maintaining the assets
The Candidate
- Excellent Call handling Skills
- People Person – working with a variety of different people
- Good Email Communication skills
- Ability to accurately capture information
- Good Problem-Solving Skills
- Understanding of basic Networking
Required Technologies
- Good Understanding of Windows 10+
- Good Understanding of Office 365 applications
- Basic Understanding of Networking Fundamentals
- Ability to do basic troubleshooting
Where you’ll work
Partnership Way
Shadsworth Business Park
Blackburn
Lancashire
BB1 2QP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualifications
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this company
Established in Lancashire in 1993, GAP has flourished year after year, becoming a trusted trade supplier of low-maintenance PVC-U & Aluminium building products to both residential and commercial markets across the country. Our growth and success are due to our valued trade customers and our dedicated team here at GAP, whose commitment and expertise are the cornerstone of our operations.
After this apprenticeship
- Potential for permanent role after completion of apprenticeship for the right candidate
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000276526.
Apply now
Closes in 6 days (Saturday 12 October at 11:59pm)
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