Apprentice Hyundai Service Advisor- Gatwick
MARSHALL MOTOR GROUP LIMITED
Gatwick, RH10 9JY
Closes in 10 days (Tuesday 15 October at 11:59pm)
Posted on 11 September 2024
Contents
Summary
At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. You will order car parts using on-line systems, chase up missing or incorrect parts with suppliers and packing and returning any unused/unwanted parts.
- Annual wage
- £13,312 to £23,795.20 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, between 08:00 and 17:00.
40 hours a week
- Possible start date
-
Wednesday 30 October
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
- Ordering car parts using on-line systems
- Chasing up missing or incorrect parts with suppliers
- Packaging and returning any unused/unwanted parts
- Regular communication with mechanics
- Liaising with customers to let them know when parts have arrived
- Inbound and outbound telephone calls
- Advice and guidance of products
- Drive the department forward with external sales and to maximise sales at every opportunity
- Working to a high level of customer service at all times and remain courteous and police to customers
- Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
- Upselling and cross-selling additional products and services
- Booking in cars for MOT's and service
- Liaising with workshop vehicle technicians for updates with vehicle repair timescales
- Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
- Working to a high level of customer service at all times
- General ad hoc duties as and when required
Where you’ll work
West
Fleming House
Fleming Way,
Gatwick
RH10 9JY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NOTTINGHAM COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
- Nationally recognised qualifications
- IMI level 2 Certificate in Customer Service for the Automotive Industry
- ATA Accreditation Customer Service Advisor
- Bespoke Hyundai certified training
- Regular in dealer review and assessment visits
- Functional skills if needed
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths/English (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Interest for the industry
- Communication skills
- Enthusiasm to learn
- Hardworking
- Punctual
- Reliable
- Computer literate
About this company
Being employed in a Hyundai approved dealer is a fantastic start to your working career. We’re proud to be global leaders in new technology and design and our dealers are looking for people with a creative flair and an active, practical and logical mind.
After this apprenticeship
- Progressing onto a Level 3 Customer Specialist (ST0071/AP01) and become accredited as a Parts Advisor or a Customer Service Advisor
- Possible permanent position on the completion of the apprenticeship
- On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC1000276294.
Apply now
Closes in 10 days (Tuesday 15 October at 11:59pm)
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