Customer Service Apprentice - Greenford
GLOBAL BANKING SCHOOL LTD
Greenford, UB6 0HE
Closes in 4 days (Wednesday 9 October)
Posted on 11 September 2024
Contents
Summary
As a Customer Service apprentice, you will be trained to provide excellent customer service by managing and responding to inbound queries from students. The role will offer a great opportunity to learn the fundamentals of customer service, telephony systems, and collaboration with internal teams.
- Annual wage
- £18,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Mon-Fri (Times TBC)
40 hours a week
- Possible start date
-
Thursday 10 October
- Duration
-
1 Year 6 Months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Main Responsibilities
- Learning to handle inbound and outbound queries via telephone and email across UK offices.
- Assisting in recording customer data accurately in all relevant telephony systems.
- Developing the ability to resolve student enquiries at the first point of contact ("First Time Fix") and learning how to manage complex enquiries through the SysAid student service portal.
- Training to provide high-quality service while adhering to operational Service Level Agreements (SLAs).
- Supporting the wider Customer Services team by helping identify issues and trends in student enquiries, reporting these back to supervisors.
- Collaborating with the team on various tasks and ad-hoc projects.
- Learning to identify internal and external resources that may help students.
- Understanding how to handle confidential information with discretion and escalate more complex issues to specialist staff.
- Working flexibly, occasionally assisting with evening or weekend shifts, under supervision.
Where you’ll work
Global Banking School, Horsenden House, 891 Greenford Road
Greenford
UB6 0HE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
METAGEDU APPRENTICESHIPS LTD
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -
Level 3 Customer Service Specialist Standard
Functional Skills Level 2 in Maths – if applicable
Functional Skills Level 2 in English – if applicable
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4-9)
- English (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- IT skills
- Team working
Other requirements
Starting salary of £18,000 progressing up to £25,000 upon completion + performance based bonus.
About this company
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
After this apprenticeship
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
Ask a question
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC1000276258.
Apply now
Closes in 4 days (Wednesday 9 October)
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After signing in, you’ll apply for this apprenticeship on the company's website.