Customer Service Apprentice (36040)
PropCall Limited
MANCHESTER, M32 0FP
Closes in 6 days (Friday 11 October)
Posted on 10 September 2024
Contents
Summary
PropCall are a bespoke call handling, remote reception and answering service. In this interesting role you will be managing inbound customer service calls in the property management sector.
- Annual wage
- £14,560 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Mon-Fri 9am to 5pm.
40 hours a week
- Possible start date
-
Monday 21 October
- Duration
-
1 Year 1 Month
- Positions available
-
4
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties & Responsibilities:
In the role of Client Support, you will have the following duties and responsibilities:
• Answer calls on behalf of our customers
• Present a professional company image on behalf of our clients
• Administrative support for the operations team
• Take messages where appropriate and email to the relevant person
This list is not exhaustive and additional tasks may be required as per instruction from your Line Manager
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
Where you’ll work
SUITE 5B MACLAREN HOUSE
THE LANCASTRIAN OFFICE CENTRE
MANCHESTER
M32 0FP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE GROWTH COMPANY LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Fluent in English
- Good telephone manner
- Hardworking
- Sociable
- Fun
- Caring
- Empathetic
About this company
PropCall are a bespoke call handling, remote reception and answering service. We provide telephone answering services for SMEs in a wide range of sectors, handling calls on their behalf 24/7 and providing off-site reception services. Established 2020, we have a team of 56 and have grown from 4 people to over 80 across the group in just 4 years.
After this apprenticeship
Possible progression within the company and progression onto the next level apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE GROWTH COMPANY LIMITED
The reference code for this apprenticeship is VAC1000276004.
Apply now
Closes in 6 days (Friday 11 October)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.