IT Apprentice (3Gi Technology)

3GI TECHNOLOGY LIMITED

BRENTWOOD, CM15 8QF

Closes in 16 days (Monday 21 October at 11:59pm)

Posted on 10 September 2024

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Summary

3Gi Technology are Digital Transformation and Cyber Security specialists that work with over 40 clients in the UK and abroad. We work with a variety of sectors, including recruitment, finance and real estate which means we get to play with a large portfolio of technology to help our clients level up their businesses.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

£13,312-£15,000 per year

Training course
Information communications technician (level 3)
Hours
Days and shifts to be confirmed.

40 hours a week

Possible start date

Monday 28 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide 1st line technical support to telephone requests and emails from users.
  • Application support to ensure our users are leveraging cloud systems to their fullest potential.
  • Troubleshooting hardware and software issues and escalating or remediating as required.
  • Maintenance and documentation of the registration system.
  • Manage user requests for software downloads or installations.
  • Maintenance of existing systems, troubleshooting issues with performance.

Where you’ll work

WHITEGATE BUSINESS CENTRE

ALEXANDER LANE

SHENFIELD

BRENTWOOD

CM15 8QF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Information Communications Technician Level 3 Apprenticeship Standard:

    • Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real world use of modern technology, so that the skills we create can be directly applied in the workplace
    • Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

    Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

    • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
    • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
    • Prioritise systems support tasks and monitor and maintaining system performance
    • Maintain regulatory, legal and professional standards
    • Support the information systems needs for your business.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade A*-C/9-4 or equivalent)
    • maths (grade A*-C/9-4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Flexible and adaptable
    • Amazing communication skills
    • Willingness to learn
    • Interest and passion for IT
    • Methodological and organised

    Other requirements

    Full training and support. Industry recognized qualifications. Build confidence and experience in a corporate office environment. Work as part of a highly experienced team . Ability to determine the skills you want to develop from a range of industry-standard platforms. Opportunities for career growth and development, including architecture and project management • Free breakfasts • Pool table • Darts board • Friday beers

    About this company

    3Gi Technology is a Technology Service Provider (TSP). Our vision is to help leadership teams digitally transform by bridging the gap between business and IT and empowering stakeholders with strategic insights for superior decision making. We do this by demystifying technical complexity and raising the technology profile at board level, enabling businesses to navigate their digital journey while maximising return on digital investment.

    After this apprenticeship

    • The role offers long term security and the possible opportunity to progress into a permanent position.

    Ask a question

    The contact for this apprenticeship is:

    ESTIO TRAINING LIMITED

    The reference code for this apprenticeship is VAC1000275918.

    Apply now

    Closes in 16 days (Monday 21 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.