Reception Administrator Apprentice

Summary

A Level 3 Reception Administrator Apprentice is required. We are a busy GP surgery located in the town centre offering a challenging but rewarding opportunity for somebody who enjoys interacting with the public and who can go above and beyond to help. Duties include: maintaining and monitoring the practice appointments system and processing repeat prescriptions in accordance with practice guidelines.

Annual wage: £12,147.20 to £21,713.12 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday 8am - 4pm Tuesday 9am - 5:30pm Wednesday 8am - 4:30pm Thursday 8am - 4:30pm Friday 10:30am - 6:30pm 1 hour for lunch.
36 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Maintaining and monitoring the practice appointments system.
Processing repeat prescriptions in accordance with practice guidelines.
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Computer data entry/data collection and collation; processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying and scanning.

Where you’ll work

BATH STREET HEALTH AND WELLBEING CE

LEGH STREET

WARRINGTON

WA1 1UG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

One day a week at Warrington & Vale Royal College.
Business Administrator Level 3 (A level) Standard.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Willing to go the extra mile

About this company

A busy GP Surgery located in the town centre. We deal with patients on a day to day basis and assist with appointments, prescriptions, reviews, vaccinations. We are looking for a people person who enjoys interacting with the public, going above and beyond to help. An apprenticeship within a GP Practice can lead to many different careers within the NHS. We have been training apprentices now for a number of years and have been extremely successful in both the training and subsequent recruitment of apprenticeships. They bring a fresh perspective to the team and can often teach us a thing or two.

After this apprenticeship

Continuing to work at the practice or possible progression within the NHS.

Ask a question

The contact for this apprenticeship is:

WARRINGTON & VALE ROYAL COLLEGE

Georgia Bramhall

gbramhall@wvr.ac.uk

The reference code for this apprenticeship is VAC1000272326.

Apply now

Closes in 8 days (Friday 27 September at 11:59pm)

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