Customer Service Apprentice

Summary

Are you looking for an exciting opportunity to increase your employment skills and experience? Working as part of our team, duties will include but are not limited to: responding to routine enquiries by telephone and email; greeting visitors; providing clerical support and maintaining manual and computerised record/information systems.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 8.00am to 4.00pm.
37 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responding to routine enquiries by telephone and email
Greeting visitors to the Marsh Academy site.
Provide clerical support e.g. photocopying, filing, e-mailing, faxing and the completion and processing of routine forms.
Maintain manual and computerised record/information systems.

Where you’ll work

Station Road

New Romney

Kent

TN28 8BB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST SUSSEX COLLEGE GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will take place within the workplace in association with the college.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

The Marsh Academy was formed in September 2007 and the new main building opened in 2012, providing an outstanding learning environment for our students. The school site was completed in 2014 with the opening of the Marsh Academy Community Hub. The campus has more recently added specialist learning areas for our students with SEND and we are proud that our Dommett Centre is home to a specialist provision for children with autism. The academy also has its own Leisure Centre and Cinema on site, open to the public as we as benefitting our school community. It is very important for us to find the right person to be part of the future of The Marsh Academy. If all of the above interests you and reflects your own professional ambition then we would be delighted to receive your application.

http://www.marshacademy.org.uk (opens in new tab)

Company benefits

Gym Membership Benenden Health Cover Free Breakfast Free tea/coffee

After this apprenticeship

Customer service
Adminstration

Ask a question

The contact for this apprenticeship is:

The Marsh Academy

Amanda Clayson

mclayson@marshacademy.org.uk

01797364593

The reference code for this apprenticeship is VAC1000253669.

Apply now

Closes in 12 days (Tuesday 3 December)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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