Apprentice Customer Service Advisor

LONDON DRAINAGE FACILITIES LTD

Essex, CM5 9RB

Closes in 18 days (Monday 30 September at 11:59pm)

Posted on 10 October 2023

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Contents

Summary

With over 17 years within the drainage industry, we are beyond excited to be expanding our team. With a healthy and growing pipeline of work, we are looking for a talented and driven Contract Administrator to join our team

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9am-5.30pm (1 hour for lunch)

37 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 1 Month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job Role    

·       Handling a high volume of inbound calls from engineers and/or clients

·       Provide advice that is correct and within the correct guidelines and framework

·       Providing resolutions to any queries raised to you

·       Logging jobs on our inhouse system

·       Assisting jobs to engineers and team

·       Taking calls regarding emergency repairs

·       Shutting down completed jobs

·       Authorising jobs for out of hours

·       Updating the system with the correct, high-quality information

·       Operating the live system

·       Collecting information

Skill set and experience
·       Computer literacy: Microsoft Outlook, Excel and Word

·       Good communication skills, both written and verbal

·       Display an excellent use of initiative

·       Excellent telephone manner

·       Attention to detail is expected

Where you’ll work

10 Hallsford Bridge Industrial Estate, Ongar Road

Ongar Road

Ongar

Essex

CM5 9RB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    You will achieve the Level 2 Customer Service Apprenticeship.

    You will need to attend workshops via Teams.

    You will have a Mentor who will work with you on a one to one basis.

    In-house training will be given to support specifics of the role.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Initiative

    Other requirements

    Please ensure you are able to get to the workplace. It is quite difficult to get to if you do not drive.

    About this company

    LDF is one of the UKs fastest growing drainage maintenance companies. Established in 2006, LDF have been providing its drain maintenance services to commercial, residential, retail, education, healthcare and local authority sector clients.

    https://www.london-drainage.com/ (opens in new tab)

    After this apprenticeship

    There will be ongoing opportunities for progression for the right candidate upon completion of their apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    THELIGHTBULB LTD

    Andrea Gregory

    andrea@thelightbulb.net

    +447764969337

    The reference code for this apprenticeship is VAC1000203993.

    Apply now

    Closes in 18 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.