Apprentice Receptionist
Pemberton Surgery
PEMBERTON WIGAN (WN5 9QX)
Closes in 16 days (Saturday 19 September 2026 at 11:59pm)
Posted on 2 September 2026
Contents
Summary
This is a fantastic opportunity for someone looking to begin their career in a professional healthcare setting. Whether you have previous customer service experience or are looking for your first office-based role, we are keen to hear from individuals with a positive attitude, excellent communication skills, and a willingness to learn.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday between 8am and 6.30pm - 37.5 hours per week.
37 hours 30 minutes a week
- Start date
-
Thursday 1 October 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will work as part of the reception and administration team, supporting the smooth day-to-day running of the practice. Duties will include:
- Receiving, assisting and directing patients to the appropriate service or healthcare professional in a courteous, efficient and effective manner.
- Providing administrative support to the practice team and maintaining a positive and friendly image to patients and visitors, both in person and over the telephone.
- Developing a thorough knowledge of practice procedures and working in accordance with practice protocols and policies.
- Filing correspondence into patient medical records.
- Scanning, photocopying and electronically filing documents as required.
- Processing online consultation requests via the practice's online consultation system (AMGP).
- Monitoring and processing practice email communications.
- Booking patients in and assisting with patient enquiries.
- Issuing completed repeat prescriptions to patients in line with practice procedures.
- Covering all reception duties as required.
- Processing requests for same-day and future appointments by telephone and face-to-face.
- Handling home visit requests and other patient queries.
- Maintaining confidentiality and ensuring accurate patient records are updated where appropriate.
Where you'll work
THE PEMBERTON PRIMARY CARE
RESOURCE CENTRE
SHERWOOD DRIVE
PEMBERTON WIGAN
WN5 9QX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WIGAN AND LEIGH COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will undertake the Level 2 Customer Service Practitioner Apprenticeship Standard (or the apprenticeship standard being delivered by your training provider).
Training will be delivered primarily in the workplace at Pemberton Surgery, where the apprentice will gain practical experience and develop the knowledge, skills and behaviours required for the role.
There is no day release to college. The apprentice will complete all training within the practice, supported by experienced colleagues and a dedicated apprenticeship tutor. The tutor will visit the practice regularly to provide coaching, assess progress and support the apprentice throughout their programme.
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Math (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Non judgemental
- Patience
Other requirements
This is a busy and rewarding role involving regular use of computers and telephones. As the first point of contact for patients, reception staff may occasionally deal with challenging situations and distressed patients. The successful candidate will need good communication skills and a calm, professional approach.
About this employer
Pemberton Surgery is a busy general practice with a patient population of 10,250 patients.
We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist.
The practice team comprises of 4 GP partners, 2 salaried GPs, 3 practice nurses, an HCA, a Clinical Pharmacist, a pharmacy technician, Practice manager, Operations manager, Business Support Officer, Reception Manager, Reception supervisor, and 12 admin/receptionist. We are also a training practice hosting Trainee GP’s and Student Nurses and GP Registrars.
We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively.
We are active members of our Primary Care Network and are members of a GP federation.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to a permanent role within Pemberton Surgery. The successful candidate will gain valuable experience in healthcare administration and patient services, with opportunities to develop their skills and progress into more senior reception, administration or care navigation roles.
Ask a question
The contact for this apprenticeship is:
WIGAN AND LEIGH COLLEGE
The reference code for this apprenticeship is VAC2000051057.
Apply now
Closes in 16 days (Saturday 19 September 2026 at 11:59pm)