IT Technician Apprentice

THE GRACE EYRE FOUNDATION

Brighton (BN1 6AF)

Closes in 6 days (Friday 4 September 2026 at 11:59pm)

Posted on 27 August 2026

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Contents

Summary

The IT Technician is an entry-level IT support role focused on delivering excellent customer service, maintaining user devices and systems, supporting IT projects, and helping Grace Eyre staff make effective use of technology across the organisation.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday (9:00am - 5:30pm) Shifts TBC

37 hours 30 minutes a week

Start date

Wednesday 16 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT Technician is an entry-level IT support role focused on delivering excellent customer service, maintaining user devices and systems, supporting IT projects, and helping Grace Eyre staff make effective use of technology across the organisation.

 

  • To assist the IT Manager and IT Infrastructure Manager with all aspects of the IT systems utilised by Grace Eyre.
  • To answer the IT Helpdesk phone line and to monitor the IT Helpdesk email account.
  • To visit Grace Eyre locations around Sussex to provide IT Support when remote support is not possible or viable.
  • To provide basic training on systems that Grace Eyre uses to other non-technical members of the organisation.
  • To provide input and collaborate on IT Projects with the other members of the IT department.
  • To proactively undertake training where applicable to improve ability to support relevant IT systems utilised by Grace Eyre.
  • To assist in the repair and configuration of IT related hardware such as Laptops, Desktop PC’s and Smartphones.

Where you'll work

Ground Floor West, Telecom House 125 135 Preston Road,
Brighton
BN1 6AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
  • Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Motivated
  • Can do attitude
  • Tech Savvy
  • Hardware and Software
  • Passion for IT
  • Troubleshooting
  • Willingness to learn

About this employer

At Grace Eyre, we provide high-quality support at home and in the community, inspiring and educational activities, help with training, employment and independent travel, and access to good quality housing for people with a learning disability and/or autistic people.

We specialise in creating bespoke, person-centred supported living services. We work in close partnership with commissioners, families and the person in need of support to design a support package that reflects individual goals and preferences.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000042881.

Apply now

Closes in 6 days (Friday 4 September 2026 at 11:59pm)