Property Maintenance Operative Apprenticeship at Roupell Park RMO Ltd
INSPIRE ATA LIMITED
London (SW2 3RY)
Closes in 21 days (Monday 19 May 2025 at 11:59pm)
Posted on 25 April 2025
Contents
Summary
The Property Maintenance apprentice will be a key member of the Direct Labour Organisation (DLO) team to gain practical experience in a variety of trade skills, including plumbing, carpentry, electrical work, and general maintenance. They will provide frontline customer service to Roupell Park RMO (RPRMO) general needs and leasehold customers.
- Wage
-
£18,720 a year
- Training course
- Housing and property management (level 3)
- Hours
-
Monday to Friday 8:30am - 3:30pm with a 1 hour lunch break.
30 hours a week
- Start date
-
Monday 26 May 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
This hands-on apprenticeship supports the DLO in maintaining properties on the Roupell Park estate, with a focus on meeting KPIs, tenant satisfaction, and following safeguarding, health and safety, and equality standards.
**You’ll be required to attend workshop training for 2 days every 3 months. Full commitment is expected, and all travel and overnight accommodation costs will be covered.**
- To provide and deliver efficient, effective customer-oriented Housing Maintenance services
- To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Maintenance Team
- Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
- Assist qualified tradespeople in completing a range of repairs, including plumbing, carpentry, electrical, and general maintenance tasks
- Work under supervision to gain practical experience in diagnosing and fixing issues in tenants’ homes and communal areas
- Develop skills in identifying repair needs and selecting the appropriate tools and materials to carry out repairs effectively
- Accompany qualified staff on property inspections to assess potential repair needs
- Assist in documenting repair issues, noting any health and safety or safeguarding concerns
- Learn how to prepare accurate reports on repairs and ensure that jobs are logged correctly in the system
- Assist the DLO team in meeting repair-related KPIs, including repair response times and completion rates
- Ensure high standards of work are maintained to support tenant satisfaction goals
- Contribute to maintaining accurate records of completed jobs and tenant feedback
- Engage with residents professionally and respectfully when conducting repair work
- Ensure that any complaints or issues raised by tenants are communicated to the Maintenance & Estate Services Manager
- Support efforts to gather feedback from tenants on the quality of repair services, helping to improve the overall experience
- Follow safeguarding procedures when working in tenants' homes, particularly in situations where vulnerable adults or children may be present
- Report any safeguarding concerns immediately to the Maintenance & Estate Services Manager or appropriate safeguarding officer
- Follow all health and safety guidelines when carrying out repairs, using personal protective equipment (PPE) and safety measures as required
- Assist in conducting risk assessments before starting any job, ensuring a safe working environment for all parties
- Report any hazards or unsafe practices to the Maintenance & Estate Services Manager
- Engage with mentors and supervisors to develop both technical skills and professional conduct
- Uphold and promote RPRMO’s commitment to equality, diversity, and inclusion in all interactions with colleagues and residents.
- Treat all residents and colleagues fairly and with respect.
- Support the delivery of services that are accessible and inclusive for all members of the community
- Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
- Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
- Understanding of GDPR legislation and a commitment to confidentiality
- To carry out any other duties reasonably requested by the Estate Director
Where you’ll work
Brockham Drive
London
SW2 3RY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LEARNING CURVE GROUP LIMITED
Your training course
Housing and property management (level 3)
Equal to A level
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Your training plan
The successful candidate will obtain a Level 2 Property Maintenance Operative Apprenticeship standard qualification.
More training information
Each apprentice will have a dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Reliable
- Literacy and Numeracy skills
- Nice personality
- Resilient
- Confident
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this company
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
After this apprenticeship
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
INSPIRE ATA LIMITED
Katie Munn
Katie@inspire-ata.co.uk
The reference code for this apprenticeship is VAC1000317189.
Apply now
Closes in 21 days (Monday 19 May 2025 at 11:59pm)
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