Administration Assistant Apprentice
Brass Facilities
WEST MIDLANDS (WS10 0PD)
Closes in 10 days (Friday 9 May 2025 at 11:59pm)
Posted on 25 April 2025
Contents
Summary
Providing administrative support: Assisting with day-to-day office tasks such as answering phones, responding to emails, and organising files. Providing customer service: Interacting with customer, staff, and other stakeholders in a professional and courteous manner.
- Wage
-
£17,784 a year
- Training course
- Business administrator (level 3)
- Hours
-
Total Hours: 40
Working hours i.e. 9.00am - 5.00pm
Days: Monday to Friday
Breaks: Half an hour lunch break - unpaid
40 hours a week
- Start date
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Monday 12 May 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Please find some of the responsibilities and overview about the job profile below:
- Providing administrative support: Assisting with day-to-day office tasks such as answering phones, responding to emails, and organising files
- Reporting any issues that may arise to staff
- Handling the processing starter, leavers, new sites, lost sites
- Liaising with clients regularly
Where you’ll work
ISIS HOUSE
SMITH ROAD
WEDNESBURY
WEST MIDLANDS
WS10 0PD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BIRMINGHAM METROPOLITAN COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The successful apprentice will complete a full ‘Level 3 Business Administrator Apprenticeship’ standard. The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model.
Requirements
Desirable qualifications
GCSE in:
- English (grade Grade C/4 or above)
- Maths (grade Grades C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Initiative
Other requirements
If you are under 19 years old, you will need to have achieved a minimum grade of 4/C in GCSE English and Maths or an equivalent qualification.
About this company
Brass Facilities are continually saving companies money throughout the Midlands and Northern regions. We are an independent contract cleaning and facilities management company. We are not just another company promising you the earth – we can provide you with the care and support that you require for all of your , gardening, window cleaning, repairs and maintenance and waste removal needs. We go that extra mile and promise you a professional, reliable service that leaves you free to concentrate on what you do best, looking after your business.
After this apprenticeship
Opportunity for full-time employment upon completing of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BIRMINGHAM METROPOLITAN COLLEGE
BMet Recruitment Team
Apprenticeships@bmet.ac.uk
0121 362 1122
The reference code for this apprenticeship is VAC1000317140.
Apply now
Closes in 10 days (Friday 9 May 2025 at 11:59pm)
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