Business Support Apprentice

Summary

The main purpose of the role is to learn and develop business-related competencies through supported practical experience in the workplace. In the role, you will provide effective business support across all Severn Arts activities, combined with college-led learning, in order to become an effective Business Administrator.

Wage

£16,354 a year

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Training course

Business administrator (level 3)

Hours

Monday, Tuesday, Thursday and Friday. Start at 9.00am, finish at 5.00pm, 4.30pm on Fridays. Self-study day to be Wednesdays. College monthly release. 30 minute lunch break.

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide excellent customer service, ensuring that this remains a high priority at all times
Act as point of contact for telephone and email enquiries, ensuring they are resolved or redirected as appropriate
Input and process data accurately using Office 365 and other relevant information systems
Assist with monthly expense administration
Take minutes at monthly Business Support Team meetings and follow up any actions that arise

Where you’ll work

SUITE 11
MALVERN GATE
BROMWICH ROAD
WORCESTER
WR2 4BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Majority of the training will take place at Severn Arts in Worcester
College sessions will take place one day a month at the Worcester Campus and online weekly sessions in the work place

More training information

One day a month paid release to college in Worcester
6 hours per week set aside to complete off the job training and college work

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Training will include, learning about the organisation, its values and how to work in a customer focused environment. It will also focus on how to deal with and/or direct enquiries; process orders; use in-house IT systems as well as Office 365; manage logistics such as travel and hotel accommodation for colleagues; arrange and attend meetings; take minutes; use external IT programmes and apps.

About this company

Severn Arts, a thriving charitable arts company formed in June 2018, brings high quality music and arts to a wide range of people across Worcestershire. We lead Herefordshire and Worcestershire's Music Education Hub, funded by Arts Council England, teaching music in all types of education settings, on our travelling Music Box and in our music groups, bands and orchestras which meet outside of school. We are commissioned by Worcestershire County Council to deliver the County Arts service and by Worcester City Council to support community festivals and are working in partnership with Malvern Hills District Council and Reimagine Redditch to support the creative sector to grow, increase engagement and develop audiences. Severn Arts is committed to offering new, inclusive arts activities that focus on widening access to the arts for all, with a particular emphasis on children and young people.

https://www.severnarts.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There may be the possibility of a permanent role within the team at the end of the apprenticeship depending on business need and circumstances

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sue Portsmouth

sportsmouth@howcollege.ac.uk

01527572684

The reference code for this apprenticeship is VAC1000316971.

Apply now

Closes on Friday 30 May 2025

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