Fee Administrator Apprentice

Summary

You will manage pension schemes and complex administrative tasks, particularly relating to the accurate collection, allocation, and reconciliation of scheme fees, ensuring that clients are billed accurately, and that contributions and charges are processed in line with regulatory and contractual obligations.

Wage

£15,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 35 hours per week. Shifts to be confirmed.

35 hours a week

Start date

Sunday 25 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Main activities & responsibilities:

Lead and manage the end-to-end process of fee collection from pension scheme sponsors, members, and other stakeholders.
Monitor, track, and reconcile incoming payments, identifying and resolving any discrepancies.
Work closely with finance, trustee services, and scheme actuaries to prepare and issue invoices and fee statements in a timely and compliant manner.
Ensure fee structures are correctly implemented in line with scheme rules and client agreements.
Maintain and update accurate records for audit and regulatory reporting purposes.
Provide support and guidance to junior team members and act as a subject matter expert on fee collection processes.
Assist with the implementation of process improvements and automation opportunities to enhance operational efficiency.
Liaise with internal and external stakeholders including employers, trustees, third-party administrators, and auditors.
Respond to queries relating to fees, contributions, and reconciliations, maintaining high levels of client service.
Processing payroll, making, approving and quality checking on payments made.

Where you’ll work

Shire Hall
High Pavement
Nottingham
NG1 1HN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You are required to come into the City Hub campus 1x Monday a month to join the other apprentices - you will be set work in this class to do over the month which will be marked and feedback given.

You will have one to ones every 4-6 weeks via Teams/and set tasks with the employer on Teams or face to face review. Meetings will take place with the assessor and the employer every 12 weeks, this is also either face to face or via Teams.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4)
Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills

About this company

At Intelligent Money, we believe that everyone should have access to affordable and efficient financial products. Since 2011, we’ve been helping financial professionals and businesses transform the way they operate with our white-label investment wrappers, regulatory services and operational support, underpinned by powerful platform technology.

https://quai-digital.co.uk/ (opens in new tab)

After this apprenticeship

Once you complete your apprenticeship as a fee administrator, you'll transition into a full-fledged role in the field. As the company evolves, new opportunities may emerge, allowing you to explore different administrative and financial positions, further advancing your career.

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