Business Administration Apprentice
NALDERS LLP
TRURO (TR1 2HX)
Closes in 12 days (Friday 9 May 2025 at 11:59pm)
Posted on 22 April 2025
Contents
Summary
The Business Services Administrator's role is to support the office team with the general operations of the firm, providing an efficient, flexible and effective office support service to internal staff and external clients.
- Wage
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£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Working Days: Mon-Fri.
Working Times: 9am to 5pm with one hour for lunch, usually between 1pm and 2pm.
35 hours a week
- Start date
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Friday 13 June 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The Business Services Administrator's role is to support the office team with the general operations of the firm, providing an efficient, flexible and effective office support service to internal staff and external clients. You will assist with accounts, compliance, operations and facilities, filing, answering the telephones, and general administrative tasks. The ideal candidate will have good communication and interpersonal skills and demonstrate excellent client care.
Typical duties may include:
- Reception cover on an ad-hoc basis to cover absences
- Picking up overflow calls
- Scanning/copying and assisting with archiving and file closing process
- The provision of telephone support to partners and other staff members as required
- Dealing with all visitors to the reception area
- Stationery invoices – matching delivery slips to invoices
- Ordering printed stationery (letterhead, deeds labels, corners, compliment slips etc)
- Maintaining the toilet facilities and ensuring they are fully stocked and presentable
- Setting up/dismantling of conference/meeting facilities and external events
- Assisting with firm-wide operational needs
- Assisting with office moves where required
- Any additional or other duties as necessary to meet the needs of the business
Where you’ll work
FARLEY HOUSE
FALMOUTH ROAD
TRURO
TR1 2HX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TRURO AND PENWITH COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Bi-weekly attendance at the Truro campus
More training information
- For more information about this vacancy please contact Truro and Penwith College on 01872 305500
Requirements
Essential qualifications
GCSE in:
- English (grade 3 or above)
- maths (grade 3 or above)
Desirable qualifications
Other in:
- IT (grade N/A)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
Other requirements
Desirable Personal Qualities: • Must present an appropriate and professional public image and communicate in an effective and business-like manner with all levels of staff • Must be approachable, friendly and diplomatic • Enthusiastic and positive • Dedicated to the apprenticeship and a role within our firm
About this company
We are one of the largest law firms in Cornwall with seven offices in Truro, St Austell, Camborne, Falmouth, Helston, Newquay, and Penzance. For over 225 years, local people, families, and businesses have trusted Nalders to manage their legal matters in a diligent, timely and cost-effective manner. Nalders is very proud of its commitment to training and investing in its staff to allow for their development and progression. For example, our IT Manager started with us as an Office Junior, our Finance Manager started as an Accounts Clerk and three of our Partners started with the firm as Trainees.
After this apprenticeship
- On completion of a successful apprenticeship, there may be an opportunity for a full-time position
Ask a question
The contact for this apprenticeship is:
TRURO AND PENWITH COLLEGE
Becky Horne
beckyhorne@truro-penwith.ac.uk
01872267087
The reference code for this apprenticeship is VAC1000316453.
Apply now
Closes in 12 days (Friday 9 May 2025 at 11:59pm)
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