Customer Service Apprentice (Salary £16,000)
Richardson Hartley Law
MANCHESTER (M3 4AP)
Closes on Friday 23 May 2025
Posted on 17 April 2025
Contents
Summary
This is a fantastic opportunity to gain hands-on experience in a fast-paced law firm while working towards a nationally recognised qualification. You’ll be the first point of contact for clients, providing exceptional support via phone, email, and in person. If you’re organised, personable, and eager to learn, we’d love to hear from you!
- Wage
-
£16,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday from 8:00am to 4:00pm or 8:00am to 6:00pm.
37 hours 30 minutes a week
- Start date
-
Monday 9 June 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Main Responsibilities:
- Making and receiving client calls
- Taking details over phone
- Preparing forms for onboarding,
- Data inputting into CRM system.
- Liaising with Lawyers as to case criteria and progression
Company Benefits:
- Company pension
- Bonus scheme
- City centre offices
- Friendly working environment
Where you’ll work
BONDED WAREHOUSE
18 LOWER BYROM STREET
MANCHESTER
M3 4AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DAMAR LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
- 5 x GCSE including English and maths (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
Other requirements
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.
About this company
Richardson Hartley Law are a boutique firm with a growing team of around 15 dedicated legal professionals and support staff. Their size allows them to maintain strong internal communication and a friendly, collegial atmosphere, while still handling a diverse and challenging caseload across multiple areas of law, including property, commercial, family, and dispute resolution.
After this apprenticeship
Candidates can progress to a Paralegal or Office Administrator role.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000316338.
Apply now
Closes on Friday 23 May 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.