Administration Apprentice - Credit Control and Legal Support

DNS ACCOUNTANTS LTD

Harrow (HA3 8DP)

Closes in 14 days (Sunday 4 May 2025)

Posted on 17 April 2025

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Summary

An exciting apprenticeship opportunity working in Credit Control & Legal Support. You’ll assist with client follow-ups, send payment reminders, prepare legal notices, and support the legal team. Training will be provided in credit control processes and legal procedures, with supervision and regular reviews.

Wage

£15,704 a year

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Training course
Business administrator (level 3)
Hours
Monday to Friday, times to be confirmed.

40 hours a week

Start date

Sunday 11 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities

  • Make outbound calls to clients/customers for credit control follow-ups across all group companies.
  • Log and update all communication accurately in the CRM or accounting software.
  • Send email reminders and notices related to overdue payments.
  • Assist in preparing and sending 'Notice Before Legal Proceedings' letters.
  • Coordinate with the internal legal team to prepare case files for escalations or court submissions.
  • Keep records organised and accessible for audits and legal reviews.
  • Help track response timelines from customers and escalate non-compliance or disputes to the appropriate internal team.

Desirable Skills

  • Good communication skills (especially phone etiquette and clarity).
  • Comfortable with outbound calling and handling difficult conversations.
  • Basic understanding of legal terms and willingness to learn more.
  • Attention to detail and good record-keeping habits.
  • Willingness to learn and grow within the role. 

Training & Supervision

  • Full training will be provided in credit control processes, systems used, and legal procedures.
  • Will be supervised by a senior team member, with regular reviews.

Where you’ll work

D N S Associates, 382 Kenton Road
Harrow
HA3 8DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Remote training will be provided HRUC. 

Requirements

Essential qualifications

GCSE or equivalent in:

  • maths (grade 4-9)
  • English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Patience

About this company

DNS group is an award-winning accountancy and tax firm established in 2005. They were ranked 75th by Accountancy Age for Top 50+50 Accountancy Firms 2021 in the UK. DNS services more than 7,000 clients with 14 different locations across the UK, making it a truly national brand. The focus on providing excellent client experience along with innovative and effective accounting solutions has helped in growing. DNS works with businesses, private clients, and property investors on a wide spectrum of tax issues, help them stay compliant with HMRC, build wealth, and manage succession planning. Their future vision is to become the most innovative, technology driven firm and being the first choice for accounting and tax services.

After this apprenticeship

On completion of the apprenticeship, it could lead to being offered a permanent position within the company.

Ask a question

The contact for this apprenticeship is:

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

The reference code for this apprenticeship is VAC1000316322.

Apply now

Closes in 14 days (Sunday 4 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.