Service Sales Administrator Apprentice

Summary

Join Regale Microwave Ovens Ltd as a Service Sales Administrator Apprentice and gain real-world experience in a dynamic, fast-paced business environment. This role is perfect for someone eager to build key skills in customer service, sales support, and day-to-day business operations.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday to Thursday 9am-5pm with an hour for lunch. Friday 9am-4:30pm with a 30 min lunch.

35 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

PETA is proud to be recruiting for this exciting opportunity, where you'll work closely with the sales team to support customer relationships, generate quick-turnaround quotations, and contribute to a growing customer base.

The Service Sales Administrator will be responsible for the following duties:

Logging Service Calls: Accurately record and manage service calls for microwave oven repairs, ensuring that all information is logged correctly in the system
Raising Invoices & Quotes: Create and send quotes and invoices using Sage for completed service calls, ensuring all details are correct and in line with company procedures
Filing Service Calls: Maintain an organised filing system for all service call records, ensuring easy access for future reference
Answering Telephone Calls: Answer incoming calls from customers, assist with enquiries, schedule service calls, and provide information on the status of ongoing repairs
Using Online Portal: Use customers' online portals to send invoices, submit quotes, and track service call progress efficiently
Customer Service: Provide excellent customer service by addressing customer concerns, ensuring a smooth process from service call initiation to invoice completion
Raising order acknowledgements and invoices for finished goods.
Answering general telephone enquiries
Processing orders and other administrative tasks

Where you’ll work

UNIT 140
ORDNANCE BUSINESS PARK
AERODROME ROAD
GOSPORT
PO13 0FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working

About this company

Regale is a Microwave Oven Wholesaler. We pride ourselves on delivering high-quality service and maintaining excellent customer relationships. We are currently seeking a highly organized and detail-oriented Service and administration officer to join our team.

https://regale.co.uk/ (opens in new tab)

Company benefits

• Onsite parking • Free tea and coffee • Warm and friendly company • Up to 5 days paid sick leave within the first year • 28 days paid holiday (including statutory bank holiday)

After this apprenticeship

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. Many employees have joined via this method in the past. 

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