Insurance Apprentice Administrator

Summary

An exciting opportunity is available within our busy Insurance Repair and Renovation Department as an Administration Apprentice based at our Sturton By Stow office, dealing with enquiries from clients and customers via telephone, email, or post.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday between 08:00 - 17:30.

40 hours a week

Start date

Monday 8 September 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties will include, but will not be limited to:

Excellent communication skills, at all levels, both written and verbal
Be able to work to tight timescales using your own initiative
Knowledge of Microsoft Office packages
Great telephone manner and organisational skills
Pride yourself in delivering high standards of customer service

Where you’ll work

Tillbridge Lane
Sturton By Stow
Lincoln
LN1 2DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LINCOLN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Apprentice will work towards their Apprenticeship Standard in Business Administrator Level 3
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
This is a Day Release programme, which means you will attend Lincoln/Newark College, 1 day per week, term time only. This will fall within your contracted working hours

More training information

Course outline:

https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*/9 – C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

Other requirements

This position is located in Sturton by Stow, the successful candidate must be able to get to our offices (there are no public transport options available).

About this company

Established in 1988 the Gelder Group is a multi-award winning construction company with a strong commitment to training, particularly apprenticeships. Dedicated teams offer our clients a wealth of building experience in education, health, retail, insurance, leisure, residential & commercial building projects. We deliver everything with a ‘Can-do’ attitude and constantly challenge our teams to deliver everything with a special ‘Gelder Touch’, which our clients love.

https://gelder.co.uk/ (opens in new tab)

Company benefits

Pension Scheme; 20 days holiday plus bank holidays; On-site parking.

After this apprenticeship

This vacancy for the right candidate could lead to full-time employment

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