Apprentice Administration Assistant

Summary

You will be working in Public Health within the Business Support Team. This 18-month Level 3 apprenticeship offers hands-on experience in administrative functions while you develop professional skills in a supportive environment. This position is perfect for someone eager to gain public sector experience within a fast-paced, forward-thinking team.

Wage

£23,656 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your main duties will include:

Administering business processes and procedures.
Organising meetings, booking rooms and equipment, inviting attendees, and taking minutes.
Placing orders for supplies and services and maintaining stock levels.
Developing expertise and knowledge of administrative systems within your service area.
Providing an efficient and customer-focused first point of contact.
Contributing to team meetings and internal or external communications.

You will join a friendly, supportive, and encouraging team with high standards. Colleagues will readily share their skills and experience to help you develop continuously throughout your apprenticeship.

Where you’ll work

Endeavour House
Russell Road
Ipswich
Suffolk
IP1 2BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GINGER NUT MEDIA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training is delivered remotely, consisting of a combination of one-to-one sessions, group sessions, webinars, online courses, videos, and additional support as required.

You would meet the tutor every 3-4 weeks on Teams but would be able to contact the tutor for any support in between the meet ups. There would also be review meetings with learner, line-manager and tutor every 8-12 weeks.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working

Other requirements

We positively encourage the use of technology to communicate, but on occasions, there may be a requirement for you to travel to locations away from your contractual base, using reasonable and suitable means available to you. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

About this company

ABOUT US We offer a fantastic working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents. Our WE ASPIRE values set out the behaviours we expect from everyone in the organisation regardless of who they are, what their role or grade is or where they work. They define us and help us to be the best we can be.

https://www.suffolk.gov.uk/ (opens in new tab)

Company benefits

We offer a fantastic working environment including diverse and active staff networks, great flexible working options and many benefits, including 20 days paid holiday per year, plus bank holidays.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Please note there is no guarantee of a permanent position, however at the end of your contract you will have 3 months of priority access to our vacancies in order to support you to find employment.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

Holly Gould

Holly.gould@suffolk.gov.uk

01473260685

The reference code for this apprenticeship is VAC1000316248.

Apply now

Closes in 24 days (Wednesday 14 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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