L2 Customer Service APPRENTICE BODYWORK AND WHEEL REPAIR TECHNICIAN

Summary

We offer the chance to someone to become fully trained in a ever growing market to complete vehicle bodywork smart repairs and the refurbishment of alloy wheels. Skilled in paint spraying processes and repair. Working at a variety of car dealerships and customer home addresses.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 8.00am - 4.30pm with some flexibility ½ hour lunch break.

40 hours a week

Start date

Sunday 1 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Visiting customers face to face
Smart repairs to vehicles
Repair and refurbing alloy wheels
Mixing and colour matching paints
Taking wheels off cars
Prepping cars and wheels

Where you’ll work

UNIT 7
SPRING ROAD INDUSTRIAL ESTAT
WOLVERHAMPTON
ENGLAND
WV4 6UA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
1 Day a week at College
The rest of the training will take place in the workplace

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Problem solving skills
Motivation
Good Work Ethic

Other requirements

ABILITY TO LISTEN AND LEARN WITH A SENSIBLE ATTITUDE

About this company

TRADING SINCE 2013 – GOOD CUSTOMER BASE OFFERING JOB STABILITY AND PROGRESSION FOR THE RIGHT CANDIDATE

After this apprenticeship

Fully competent and able to work alone visiting customers doing smart repairs and alloy wheel repairs

Ask a question

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