Website Administrator Apprentice

Summary

Fantastic opportunity to kick start your career as a Business Administration Apprentice working for a multi-million pound print & packaging company, as part of your role you will be creating accurate estimates through the mis system, communicating with customers, staff, in a polite and efficient manner, and much more, an exciting and varied role.

Wage

£15,704 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 8:30 – 17:00. Half an hour lunch.

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties Include:

Create accurate estimates through the MIS System
Communicate with customers, staff in a clear, concise and professional manner. Able to answer the telephone in a polite and efficient manner
Website back office
Participate in daily production meetings and ensure any allocated actions from the meetings are completed in a timely manner
Have excellent up-to-date knowledge of all online products
Maintain a high standard of commercial awareness at all times, ensuring customer focus, cost and profitability are at the forefront in all decisions
Must have excellent listening and communication skills to build strong relationships with customers
Work with the customer and production manager to create critical time paths to manage client expectations
Raise job bags and all associated paperwork. Ensuring that every job bag processed must take into consideration the severity of any incorrect information and the effects this will have on the production processes throughout all departments
Follow all company policies, health and safety, and environmental procedures
Creating and following critical time paths

Person Specification:

Competent organisational abilities.
Sound communication and interpersonal skills (verbal and written)
Committed to providing customer service; demonstrating a professional and helpful manner, with a “can-do” attitude
Competent time management
Ability to work in a pressurised environment
Ability to work on own initiative and/or as part of a team
Must have excellent listening and communication skills
Sound knowledge of production processes

This role will be supported by the Business Administrator Level 3 Apprenticeship qualification delivered by Starting Off.

Where you’ll work

1A SPINNEY VIEW
ROUND SPINNEY
NORTHAMPTON
NN3 8RF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STARTING OFF LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

With a reputation for exceptional quality and excellence, a multi-million-pound print & Packaging company is now embarking upon yet another exciting growth cycle. The consistent growth experienced each year is attributed to the company’s dynamic culture, customer focused ethos, diverse product offering and, of course, its passionate team of highly motivated staff. We are now looking for an apprentice to join our friendly team in Northampton.

Company benefits

5 weeks paid holiday + bank holidays

After this apprenticeship

Possible full-time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC1000316206.

Apply now

Closes on Tuesday 17 June 2025

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