Apprentice Dental Receptionist

ZAMEER HUSSAIN

BRADFORD (BD7 1AD)

Closes on Tuesday 17 June 2025

Posted on 17 April 2025

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Summary

We are looking for a Apprentice Dental Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients both over the telephone and face to face. We will support you in gaining the confidence to communicate professionally at a high standard to the patients within our local community.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, times to be confirmed. One-hour lunch breaks each day. 37 hours a week.

37 hours a week

Start date

Thursday 19 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Day-to-day responsibilities include: 

  • Greet our patients with kindness and understanding
    Offer guidance to our patients face-to-face as they present at the front desk
  • Answer the incoming calls swiftly
  • Listen carefully and be understanding of our patients' needs
    Use of multiple IT systems, including the EMIS clinical system
  • Ensure clear and accurate entries are documented in our patients medical records
  • Communicate well with colleagues
  • Build good relationships with colleagues
  • Complete all tasks to a high standard
  • Scanning documents accurately into medical records
  • Attend practice meetings as required
  • Keep your working area clear and tidy

Where you’ll work

10 SOUTHBROOK TERRACE
BRADFORD
BD7 1AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • The apprentice will be working towards the Customer Service Level 2 apprenticeship standard
  • Delivered in the workplace via online training with Juniper Training
  • Functional Skills in maths and English, if required

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)

Desirable qualifications

GCSE in:

  • Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Patience

About this company

Southbrook Dental Practice is in Bradford and provides NHS and private dental care and treatment for adults and children.

After this apprenticeship

The opportunity to apply for a permanent role and career progression within the practice.  

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Dawn Greenwood

dawn.greenwood@junipertraining.co.uk

The reference code for this apprenticeship is VAC1000316153.

Apply now

Closes on Tuesday 17 June 2025

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