Customer Service Practitioner Apprenticeship

Summary

Join as a Customer Service Apprentice and support clients through their tax rebate journey. You'll make outbound calls, build rapport, manage emails and documents, update records, and keep calendars organised—gaining valuable office and sales experience in a fast-paced, supportive environment with real career growth.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Quarterly bonuses and commission are available.

Training course

Customer service practitioner (level 2)

Hours

Monday to Thursday: 9:30 a.m. to 5:30 p.m. - Friday: 9:30 a.m. to 3:00 p.m.

37 hours 30 minutes a week

Start date

Monday 19 May 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Join Ashworth Manor Ltd and gain invaluable hands-on experience in a sales-driven office environment. You will receive expert training, hone essential sales skills, and have the chance to advance within a supportive company. This apprenticeship provides a strong foundation for a successful career in sales, with real-world applications and growth opportunities.

The Role Includes:

Making outbound calls to customers
Quickly building rapport over the phone
Ensuring the diary and calendar remain up to date
Maintaining precise records
Sending emails
Updating registration documents
Plus, much more

Where you’ll work

Civic House
156 Great Charles Street Queensway
Birmingham
B3 3HN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The apprentice’s training will be delivered face-to-face in the workplace by the training provider. There are no remote sessions or day release required, as all training and support will be completed on-site during working hours.

More training information

We are a national training provider based in Birmingham, rated ‘Outstanding’ by OFSTED. At The Apprenticeship Centre, we pride ourselves on delivering exceptional service to both employers and learners.

Our training is fully workplace-based, with no day release required. We tailor a personalised curriculum plan for each apprentice to ensure they reach their full potential. Monthly face-to-face visits from our experienced trainers include progress reviews, coaching, and structured learning activities that align with the apprentice’s role and long-term development goals.

Requirements

Essential qualifications

GCSE in:

English (grade 4 / c or above)
Math (grade 4 / c or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

Have you considered wage / location / hours?

About this company

Welcome to TaxLogik, where we provide a top-notch tax rebates service designed specifically for PAYE workers. Our mission is to ensure claiming tax refunds is swift and straightforward. With us, you'll enjoy a seamless process and benefit from our low-fee, high-quality service. Plus, you'll have a dedicated account manager to oversee your claim from start to finish, guaranteeing prompt responses to any inquiries you may have about your refund. Experience the ease and efficiency of tax refunds with TaxLogik.

https://www.taxlogik.co.uk/ (opens in new tab)

After this apprenticeship

Upon completing the apprenticeship, candidates may advance to a full-time Sales Executive or Account Manager position, where they will manage client accounts, identify and generate leads, and close sales opportunities.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

Krystyna Nalomenko

krystyna@apprenticeship-centre.co.uk

01213866602

The reference code for this apprenticeship is VAC1000315863.

Apply now

Closes in 23 days (Tuesday 13 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

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