Business Administration Apprentice

Summary

To provide administrative duties as part of a small yet dynamic team based at the Primary Care Network Hub, Abbey Manor Medical Practice. Being first point of contact for patients who attend for booked clinics and other visitors to the hub and providing administrative support to the wider team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Hours to be confirmed upon interview.

37 hours a week

Start date

Wednesday 28 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Undertake reception duties for PCN clinics and greet patients and visitors at the Hub with a friendly and helpful manner
Help the PCN Manager with project work and supporting with important systems and procedures like performance, IT, facilities, TeamNet, and health and safety
Get to know all the important parts of the clinical software systems and be able to support colleagues with any IT queries or support required
Support Senior Administrator in running a recall system for specific appointments and vaccination clinics
Carry out specific tasks, support projects, or work on changes that may come up from time to time this may include taking scheduling meeting and taking minutes/action notes
To check and order stock when required
Assist with managing facilities, including checking the building and testing fire alarms
Interrogate IT system to gather relevant information
Contacting patients either by phone or text message (using IT system) to arrange appointments

Where you’ll work

The Forum
Yeovil
BA21 3TL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOMERSET SKILLS & LEARNING CIC

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration level 3 is delivered remotely, with one full day session every other week

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Please consider how you will travel to the place of work, particularly if you rely on public transport. This role will be on site at Abbey Manor Medical Practice in Yeovil. There may be odd occasions where travel is required.

About this company

Yeovil Primary Care Network is an NHS Collaboration between 5 GP Practices - Penn Hill Surgery, Ryalls Park Medical Centre, Preston Grove Medical Centre, Diamond Health Group and Oaklands Surgery. We are working together to provide extended services.

https://yeovilpcn.gpweb.org.uk/our-primary-care-network (opens in new tab)

After this apprenticeship

Upon successful completion of the course a role may be offered either within the Primary Care Network Hub or one of the Practices within the area

Ask a question

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