Business Admin Apprentice

Summary

As an Administration Officer (apprentice), you will support the Office Manager and Finance Manager in the efficient day-to-day operations while gaining valuable hands-on experience in the administrative functions to aid in the completion of your apprentice programme.

Wage

£14,722.50 a year

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Training course

Business administrator (level 3)

Hours

9.00am - 5.00pm, Monday - Friday.

37 hours 30 minutes a week

Start date

Monday 19 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Handle all incoming calls and enquiries, directing them to the appropriate member of staff.
Act as the first point of contact for all visitors to Liddon House and HL Events, ensuring they complete any induction or signing-in process along with arranging hospitality as required.
Be responsible for ensuring meeting room bookings are coordinated effectively for all staff.
Assist in scheduling meetings and maintaining calendars.
Assist in efficient and accurate records management, updating systems/databases as required.
Be responsible for the office’s physical filing systems.
Assist in stock and supply management including office and printing supplies.
Maintain the stock inventory system.
Assist in the management of Petty Cash ensuring accurate records and receipts are maintained.
Process and verify credit card receipts to ensure all expenses are accounted for.
Input overhead supplier invoices into Xero with attention to detail to maintain up to date financial records.

Where you’ll work

Howarth Litchfield Partnership
Liddon House
Belmont Business Park
Durham
DH1 1TW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Your apprenticeship training will be a fully work-based learning programme across 18-months, method to be confirmed Upon completion of your apprenticeship, you will achieve a level 3 qualification in Business Administration.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Customer care skills
IT skills
Number skills
Organisation skills
Problem solving skills
Team working

About this company

HL is one of the largest architectural and interior design practices in the region with unparalleled reputation for professionalism, cost effectiveness, whole life costing, sustainability and functionality into our flexible designs. The Practice has bases in Durham and London. We have a reputation for reliable delivery of projects as the lead consultant, or through professional collaboration. Our philosophy is to pull together the best expertise into a project team, whether in design or management assignments. We enjoy many long standing joint venture relationships and alliances for project delivery.

After this apprenticeship

Full-time position come the end of the apprenticeship and future progression available.

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