Apprentice Service Delivery Co-Ordinator

AXIL INTEGRATED SERVICES LIMITED

Corby (NN17 4AX)

Closes on Saturday 31 May 2025

Posted on 15 April 2025

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Summary

Axil is a total waste management business. We manage commercial waste from conception to disposal, including recycling, recovery and treatment. Our Apprenticeship in Customer Service will focus on customer interactions and supporting the customers requirements. Axil is a growing business with lots of new opportunities and development.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Principal duties and responsibilities:

  • To be the first point of contact for our customers
  • Provide end to end waste brokering / collection service
  • Aftersales care 
  • To develop positive customer relations 
  • Processing daily orders from customers
  • Co-ordinate the collection of waste from customer locations
  • Gather supplier collection data
  • Process data through our systems  

Where you’ll work

Earlstrees Court
Earlstrees Industrial Estate
Corby
NN17 4AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BEDFORD COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Based within our Corby office
  • Training will be conducted at the workplace or day release once a week

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths (grade 3 or above)

GCSE in:

  • English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental
  • Patience

About this company

Axil is a total waste management business.

http://Axil-is.com (opens in new tab)

Company benefits

Perkbox which gives over 250 discounts on high street, everyday items. Death in service benefit which pays 2x salary Provide a free lunch on a Friday and fruit all week Birthday off each year if on a work day 25 + B/H holiday entitlement for FTE

After this apprenticeship

  • We would like to offer the level 3 course following this in Business Administration or another Customer Service course

Ask a question

The contact for this apprenticeship is:

AXIL INTEGRATED SERVICES LIMITED

Helen Greene

helen.greene@axil-is.com

07951756413

The reference code for this apprenticeship is VAC1000315715.

Apply now

Closes on Saturday 31 May 2025

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