Apprentice IT Support

REMIT GROUP LIMITED

Aylesbury (HP18 0LB)

Closes in 15 days (Thursday 1 May 2025 at 11:59pm)

Posted on 14 April 2025

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Summary

Our client are seeking an IT Support Apprentice to join its expanding team in Waddesdon. They specialises in the development, supply and implementation of field service management software. You will be completing your Level 3 IT Support Technician apprenticeship with Remit Training.

Wage

£15,000 a year

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Salary: £15,000 to £18,000 depending on experience.

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9:00am to 5:00pm.

37 hours 30 minutes a week

Start date

Friday 2 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Our client are seeking an IT Support Apprentice to join its expanding team in Waddesdon. They specialises in the development, supply and implementation of field service management software.

Their field service management software provides a comprehensive Call Logging and Service Management package.The service management software also provides communication with your engineers in the field using Smartphone, Tablet or Laptop devices, speeding up paperwork and reducing time delays and costs. You will be completing your Level 3 IT Support Technician apprenticeship with Remit Training.

This apprenticeship will help you to gain the relevant knowledge, skills, and behaviors to support their products and services. You will learn how to implement and support their software using many industry standard tools and software. You will receive regular training to maintain a good knowledge and understanding of the technologies and services that they provide.

As an IT Support Apprentice your responsibilities will include:

  • Provide telephone, email, and remote login support for the product
  • Speaking to customers on a daily basis to help with their issues and queries.
  • Working within a help desk enviroment and dealing with various issues, queries and faults. No day will be the same.
  • Implement the software and set up data and reports as required for each customer.
  • Carry out testing of the software when required prior to releases.

Where you’ll work

High Street
Waddesdon
Aylesbury
HP18 0LB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

REMIT GROUP LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • You will be completing your Level 3 IT Support Technician apprenticeship with Remit Training.
  • All training will be delivered to you virtually via our blended learning model.
  • Full training and support will be delivered to you. 

Requirements

Essential qualifications

GCSE in:

  • Maths and English GCSE (grade Grade 4/C or above.)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this company

Remit Training is an Ofsted Grade 1 provider, and recognised for its outstanding leadership and management. We specialise in supporting employers with managing both the apprenticeship levy and Government funded support in automotive, IT, business, retail, food manufacturing, hospitality and management. We are focused on the experience of our learners and providing real career opportunities for young people and adults. We work with lots of different clients up and down the country looking after their recruitment and training.

After this apprenticeship

  • Full time opportunity may be available upon completion of your apprenticeship. 

Ask a question

The contact for this apprenticeship is:

REMIT GROUP LIMITED

Paisley Firth

paisley.firth@remit.co.uk

The reference code for this apprenticeship is VAC1000315659.

Apply now

Closes in 15 days (Thursday 1 May 2025 at 11:59pm)

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