General Office and Reception Apprentice

LANGLEY WELLINGTON LLP

GLOUCESTER (GL1 1EP)

Closes in 9 days (Tuesday 29 April 2025 at 11:59pm)

Posted on 15 April 2025

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Summary

An excellent opportunity for a candidate to join our team to support & assist our general office & front of house team with administration tasks whilst being an advocate for customer service. This position is well suited to an individual who is looking to advance their career & gain hands-on experience in a thriving & supportive workplace.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm

40 hours a week

Start date

Thursday 29 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Be the initial face of the firm to welcome clients attending our office for appointments or attending to walk in enquiries
  • Answering the switch board and dealing with telephone enquiries
  • Supporting our general office with deeds, probate and Will enquiries and interrogating the firms database to establish which documents we hold
  • Incepting new clients
  • Performing identity checks and due diligence on companies and individuals
  • When clients attend at the office to execute documents, to witness those documents
  • Taking payments, either by card or by cheque, in person or over the telephone, giving a receipt to the client and informing the client manager that payment has been taken
  • Opening new file matters and archiving completed files
  • Post - identifying incoming unreferenced post and assisting in preparing outgoing post
  • If required - processing and sending urgent letters and emails.
  • Providing general support and working alongside our general office team

Where you’ll work

ROYAL HOUSE
60 BRUTON WAY
GLOUCESTER
GL1 1EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Workplace delivery and a structured scheme of work 

Requirements

Essential qualifications

GCSE in:

  • English (grade 1)
  • Maths (grade 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working

About this company

Langley Wellington is a forward-thinking law firm acting for clients nationwide. We provide a comprehensive range of tailored legal solution for individuals, families and businesses. Our highly experienced lawyers are dedicated to making sure you have the right legal support making it easy for you to manage your legal affairs.

http://www.langleywellington.co.uk (opens in new tab)

Company benefits

23 days annual leave plus bank holidays

After this apprenticeship

  • Potential position upon completion of the apprenticeship 

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000315633.

Apply now

Closes in 9 days (Tuesday 29 April 2025 at 11:59pm)

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