Business Administration Apprentice

Summary

We are looking to recruit a Business Administration apprentice to join our friendly but busy team at Mosslands Medical Practice. As our receptionist, you will be the first point of contact for our Practice. You will welcome patients and greet people who visit the Surgery.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

The role will be Monday - Friday on a shift basis. Monday - Friday 8.00am - 6pm. Hours to be discussed at interview. 37.5 hours per week.

37 hours 30 minutes a week

Start date

Friday 9 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Making appointments

1. Using the online booking system, our website and patient database

2. Taking requests for prescriptions

3. Giving out results (with caution)

4. Footfall / online requests

5. Home visit requests

6. Deal with general enquiries and reduce complaints

7. Contacting other providers

Reception Duties

8. Initiate/guide patient registrations

9. Greet and direct patients and visitors

10. Making appointments

11. Handing out prescriptions

12. Ensure outstanding queries are explained and handed over to the next shift, as necessary

13. Respond to the needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries and complaints

Filing

16. Pulling Lloyd George envelopes when requested by doctors

Prescriptions

17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Dealing with Docman/ hospital and incoming letters

21. Input and extract information from the practice computer system

22. Observe health and safety guidelines at all times

23. General housekeeping (e.g. keeping reception and waiting areas tidy)

24. Make refreshments for doctors and other team members, and participate in washing up

25. Any other reasonable duties as necessary

26. Safeguarding requirements:-

27. You must take part in all training requirements in a timely manner

28. You must take part in and CQC requirements

29. As part of your apprenticeship, you will be required to develop and lead an inhouse project. This will be for you and your manager to look at and will be beneficial to both you and the practice

You must act on any concerns he/she have about the safety or welfare of a child, young person and vulnerable adult. The post holder is encouraged to speak to the Safeguarding Lead of the practice or contact the Safeguarding Team directly for further advice/guidance.

Demonstrate due regard for safeguarding and promoting the welfare of children.

Smart, polite and confident
Planning and organising
Performing under pressure
Adaptability
Using initiative
Teamwork
Self-motivated
Flexibility
Confidentiality

We are looking for a reliable candidate who has a vested interest in their own future development.

Where you’ll work

MOSSLANDS MEDICAL PRACTICE
MCDONALD ROAD MEDICAL CENTRE
MCDONALD RD
IRLAM
M44 5LH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SALFORD CITY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be studying for the Business Administration Level 3 qualification, including Functional Skills in English if required.

This will be assessor led and will be delivered in the workplace.

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade 3 (D) or above / grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

We are a large practice of over 13300 patients based in Salford. We are a busy but friendly practice who all pull together.

http://www.mosslandsmedicalpractice.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After completeing your apprenticeship, there will be a discussion to make the role permanent.

Ask a question

The contact for this apprenticeship is:

SALFORD CITY COLLEGE

Apprenticeships Team

apprenticeships@salfordcc.ac.uk

01616315555

The reference code for this apprenticeship is VAC1000315618.

Apply now

Closes in 12 days (Friday 2 May 2025 at 11:59pm)

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