Administration Assistant Apprentice
B.S.S. & CO (ACCOUNTANCY SERVICES) LTD.,
SHIFNAL (TF11 8DU)
Closes in 22 days (Monday 12 May 2025 at 11:59pm)
Posted on 14 April 2025
Contents
Summary
To ensure the efficiency of the organisation through support of functional areas, providing support across teams and resolving issues as requested.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - hours to be discussed at interview.
37 hours 30 minutes a week
- Start date
-
Monday 26 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Handling and processing inbound activity e.g. telephone calls, opening post, scanning and filing accordingly, checking client documentation, communicating with clients and chasing missing information, undertaking client follow-up queries
- Handling all onboarding client paperwork
- Handling and processing completed paperwork for sending outbound client documentation correspondence to clients
- Document binding
- Franking mail
- Arranging meetings and diary organisation for other colleagues
- Taking messages
- Reception - meeting and greeting clients
- Preparing refreshments for clients
- Record information and produce analysis where required
- Produce emails/ letters/files and reports to the client, drafting correspondence
- Willingness to learn new accountancy-related activities which may be required of them
- Other ad hoc duties required, including general administrative and Company statutory tasks
Where you’ll work
75 ASTON ROAD
SHIFNAL
TF11 8DU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TELFORD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- One day every two weeks at Telford College
- Assigned mentor in the workplace
- Assessor visits from Telford College
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Time management
- Knowledge of MS Office systems
- Database management
Other requirements
Good spoken and written English is essential, as well as a positive, can-do attitude
About this company
B.S.S & Co Accountancy Services offer an extensive range of services including bookkeeping, payroll, management accounting, and business start-up development services.
After this apprenticeship
- Further progression within the company
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Amy Walker
amy.walker@telfordcollege.ac.uk
01952642452
The reference code for this apprenticeship is VAC1000315593.
Apply now
Closes in 22 days (Monday 12 May 2025 at 11:59pm)
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