Apprentice Customer Service Administrator

THOMAS CRAPPER & CO LTD

HUDDERSFIELD (HD3 4QG)

Closes in 10 days (Wednesday 30 April 2025 at 11:59pm)

Posted on 14 April 2025

Print

Contents

Summary

We are looking to recruit an apprentice whose main responsibility is to assist running the day-to-day operations of the business in terms of sales order processing including liaison with customers. There will also be some time spent in our warehouse learning the product and helping during busy periods.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

The salary may be reviewed after 6 months and increase in line with performance and progression through the apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Shifts to be confirmed

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your position will involve various tasks, some are detailed below:

Key responsibilities:

Sales:

  • You will be required to field sales enquiries from telephone and email contact and generate relevant quotes from these enquiries

Technical:

  • Although you are not expected to have specific product knowledge in the beginning, the ability to learn over time and to impart this knowledge to consumers and/or retailers is vital
    Systems
  • You will be expected to work with the computer-based quote system to answer questions and queries from customers
  • You will be expected to liaise with external couriers to facilitate deliveries to customers and help with any queries
  • There will be an opportunity for the right person to have an impact on the social media set up of the business
  • Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety,
  • Equal Opportunities and confidentiality
  • Full training will be given in all areas, as required.
  • A willingness to engage in the business and to learn are the most important attributes

Apprenticeship Training:

As part of your contract of employment you are required to:

  • Attend and be punctual for all lessons with regards to your apprenticeship programme
  • Complete all assignments with regards to your apprenticeship by the required timeline
  • Attend all work-based training/support sessions

Organised:

  • The successful candidate will need to demonstrate strong organisational skill

Good communicator:

  • The ability to speak to a wide range of consumers and retailers by phone, email and occasionally in person is vital. A professional, friendly, warm and helpful manner is essential

Must have a good level of literacy skills:

  • IT literate and have a good understanding of Microsoft Packages
  • Required to work to deadlines for both work and college, with good time management
  • Good numeracy skills

Where you’ll work

RAMSDEN MILLS
BRITANNIA ROAD
HUDDERSFIELD
HD3 4QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Overview of Customer Service Level 2 Apprenticeship Standard:

  • The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
  • Your core responsibility will be to provide a high-quality service to customers

The standard covers the following:

Knowledge:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation

Systems and resources:

  • Your role and responsibility
  • Customer experience
  • Product and Service knowledge

 

Skills

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge

 

Behaviours/Attitude

Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”

 

You will complete an End Point Assessment this will involve the following:

  • Showcase/Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion
     

You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Requirements

Essential qualifications

GCSE in:

  • Maths and English (grade 4/C or above or equivilent)

Desirable qualifications

BTEC in:

  • ICT (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Excellent Timekeeping
  • Excellent Attendance

Other requirements

After completing your application, Kirklees College , ho are screening candidates on the Company's behalf will require you to make contact to discuss your application. This position may close early so please apply as soon as possible to avoid disappointment.

About this company

DEVOTED TO QUALITY, FOR LASTING LUXURY Since 1861, we have designed and created bathrooms that have longevity at their heart. Each and every product is meticulously made, not only for the exceptional quality and craftsmanship it exudes, but also for the fact that it will give many years of luxurious service. As the antithesis to today’s throwaway society, we at Thomas Crapper strive to do things differently, creating products that are made responsibly, with a low carbon footprint using suppliers close to our home in Yorkshire, England. For over 150 years, we have remained true to the belief that buying well means you buy only once, and it is this unerring devotion to quality that has seen the company awarded with several Royal Warrants. Sometimes, it’s the little touches that can make all the difference. Our meticulous attention to detail leads us to create only the very finest products, which we are delighted to share with you in our new brochure for 2022.

https://thomas-crapper.com/ (opens in new tab)

After this apprenticeship

  • We have successfully supported apprentices previously and offered full time opportunities following the right attributes being demonstrated
  • Therefore, there's a strong chance there will be a full time role available, subject to satisfactory employment and completing of the apprenticeship programme

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

nbarnes@kirkleescollege.ac.uk

01484437054

The reference code for this apprenticeship is VAC1000315446.

Apply now

Closes in 10 days (Wednesday 30 April 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.