IT SUPPORT APPRENTICE

Summary

Promote the School’s use of Technologies as leading edge as directed by the ICT Strategy Manager.

Wage

£16,000 a year

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Training course

Information communications technician (level 3)

Hours

Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Saturday 17 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

RESPONSIBILITIES
• Assist in Maintaining and administering school’s Parent App and Google Suite
• Support Windows 7 desktop environment by working both independently and as part of a team.
• Knowing School network system infrastructure based on evaluation and research.
• Upgrade network devices by liaising with vendors and services, planning and setting up lab environment, testing of PC and other network hardware and software, operating system management and defining system and operational policies and procedures.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily system monitoring, verifying the integrity and availability of all hardware,
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request and protect School's value by keeping information confidential.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Cover for other team members
• Undertake appropriate School-wide tasks as agreed or directed
• Provide New Technologies services for the school
• Develop and deliver training programmes for staff on use of New Technologies
• Support staff in adapting and integrating digital learning resources.
• Install, configure, maintain and repair software, hardware and peripherals, and undertake such other tasks as may be required from time to time consistent with the post.
• Assist in the recording of New Technologies related hardware within the school, making sure that all equipment has been security marked, serial numbers logged and to include all software packages, ensuring the School is properly licensed.
• Investigate reported faults, to maintain a record of faults and to undertake repairs or operate agreed procedures should third party repair be needed.
• Support in the maintenance of interactive whiteboards and projector filters.
• Perform routine maintenance tasks: e.g. creating images, machine and mouse cleaning, lead checking, updating virus protection and general housekeeping of all systems.
• Analyse hardware and software faults and apply the relevant solution.

Where you’ll work

Lewes Road
Ringmer
Lewes
BN8 5RB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard.
You will also receive full training and support from the Just IT
Apprenticeship team to increase your skills.
Your training will include gaining a level 3 IT qualification.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Math (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

About this company

As a Crown Commercial Service Supplier, NS Optimum provide cost effective, education technology for schools and academies throughout the UK. From complex school ICT network installations to the simple supply of hardware, we offer outstanding advice, robust products & trusted school IT technical support. Through high quality customer service; provided by a team of highly experienced specialists whose knowledge of ICT for schools, is second to none, we have developed long-term relationships with our clients. We are passionate about ensuring every customer experience with us is a positive one.

https://www.nsoptimum.co.uk/ (opens in new tab)

After this apprenticeship

Potential full time position for the right candidate after completion of apprenticeship

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