Traffic Office Apprentice

MAURICE HILL TRANSPORT LIMITED

Nottinghamshire (NG17 7JR)

Closes in 22 days (Monday 12 May 2025 at 11:59pm)

Posted on 11 April 2025

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Summary

Maurice Hill are looking to add an enthusiastic, motivated apprentice to their team. From answering call and distributing post to welcoming visitors and providing refreshments this is an exciting diverse role in which you can establish yourself and continue to learn and grow with the employer.

Wage

£18,720 a year

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Starting salary £9.00 per hour with review after 3 months in role

Training course
Traffic operator (level 2)
Hours
Monday - Friday, 09:00 - 17:30 (half hour for break)

40 hours a week

Start date

Monday 26 May 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Learn to plan and coordinate transport routes to meet delivery schedules efficiently
  • Liaise with drivers, suppliers, and customers to ensure smooth operations
  • Utilise IT systems for route planning and tracking deliveries
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly
  • Collaborate with the management team to enhance customer service and delivery efficiencies
  • Maintain clear and organised records of transport activities

Where you’ll work

Wolsey Drive Lowmoor Road Kirkby In Ashfield
Nottinghamshire
NG17 7JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Traffic operator (level 2)

Equal to GCSE

Course contents
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.

Your training plan

Traffic Operator Level 2 Apprenticeship Standard:

  • This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours
  • We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training location. These workshops are carefully designed to support the learning required throughout the apprenticeship programme

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

About this company

Established in 1960, Maurice Hill Transport Limited is a family owned and run road haulage company specialising in the nationwide transportation of various products to support industry sectors such as manufacturing, construction, events and retail. The company now includes the second generation of the Hill family and with a highly trained and dedicated team, Maurice Hill Transport Ltd continues to deliver exceptional service for its many customers.

https://www.mauricehill.co.uk/ (opens in new tab)

After this apprenticeship

  • Long term perm position within the business with continued career development

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Karen

apprenticeships@wnc.ac.uk

01623 900632

The reference code for this apprenticeship is VAC1000315292.

Apply now

Closes in 22 days (Monday 12 May 2025 at 11:59pm)

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