Apprentice Sales Negotiator

Summary

We are looking for a full-time Sales Negotiator Apprentice to join the outgoing and hardworking team at our busy branch in Alfreton. Can you provide excellent customer service and are results driven? Are you excited by the prospect of working within the property industry? We invest in our new employees with complete training program.

Wage

£17,500 a year

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A bonus is paid twice per year if the company does well, following 1 year in service.

Training course

Customer service specialist (level 3)

Hours

09:00hrs to 17:30hrs Monday to Friday 09:00hrs to 12:30hrs alternate Saturdays

39 hours a week

Start date

Monday 9 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Meet and greet people coming in to the office.
Book viewings with vendors or viewing persons.
Negotiate house sales to achieve set targets in line with the company business plan
To appraise and record information relating to properties for marketing purposes (post valuation)
Liaise with purchasers, vendors, solicitors, mortgage brokers, surveyors and all other parties involved in the house buying process as and when required.
Ensure that all management information is reported to branch manager within agreed timescales.
To provide leads and arrange appointments for mortgage advisor.
Operate within the appropriate laws, regulations and company policies.
To actively promote all available services offered by the company.
Record all information on a computer based system.

Where you’ll work

4 KING STREET
ALFRETON
DE55 7AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training venue. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

Requirements

Essential qualifications

GCSE in:

Five subjects to include English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
Non judgemental

Other requirements

19 years plus with full driving license and car, due to the nature of the role and relevant insurance limitations.

About this company

Are you results driven, capable of providing excellent customer service and excited by the prospect of working within the property industry? We fully invest in our new employees, with a complete training programme. If you are looking to get yourself on the career ladder in Estate Agency, then this is the role for you. Excellent career progression on offer!

http://www.savidgeandbrown.co.uk (opens in new tab)

After this apprenticeship

Upon completion of this apprenticeship and in the longer term you will be given the opportunity to undertake further training as an addition to the role.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Laura

apprenticeships@wnc.ac.uk

01623 900467

The reference code for this apprenticeship is VAC1000315288.

Apply now

Closes in 31 days (Monday 26 May 2025 at 11:59pm)

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