Apprentice Relationship Management Administrator
THE ACCESS BANK UK LIMITED
London (EC3V 3ND)
Closes in 5 days (Friday 25 April 2025 at 11:59pm)
Posted on 11 April 2025
Contents
Summary
**Urgent Apprenticeship** Join The Access Bank UK as a Relationship Management Administrator and kick-start your banking career. Gain real experience, grow with a Platinum Investors in People employer, and get full support to develop your skills. Apply now! Don’t miss this chance to build your future in banking!
- Wage
-
£18,500 a year
- Training course
- Business administrator (level 3)
- Hours
-
9.00am to 6.00pm, Monday to Friday.
40 hours a week
- Start date
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Tuesday 6 May 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
About the role:
The Relationship Management Administrator enhances team efficiency across the SBU by providing seamless administrative support, managing documentation, coordinating client interactions, and streamlining workflows to drive productivity and service excellence
Your day-to-day responsibilities:
- Compile and analyse customer satisfaction surveys, monitoring progress on a monthly basis
- Coordinate and facilitate in-person customer meetings each month
- Ensure compliance with Standard Operating Procedure (SOP) reviews
- Collaborate with the Office Manager to coordinate team travel arrangements and provide necessary updates
- Monitor and track process improvements within the team to enhance efficiency
- Provide administrative support to the Head and Deputy Head of Commercial Banking, including managing RMT deadlines
- Maintain an up-to-date tracker for collateral documentation and renewal processes
- Oversee the completion and follow-up of yearly anniversary reports
We are looking for someone with the following skills:
- A team player is required as the role entails active participation in the team, in addition to being able to work independently
- Ability to interact professionally with clients
- Ability to prioritise workload and be self-sufficient
- Excellent MS Office, including Excel, Word and Outlook skills
- Excellent telephone and written communication skills
Where you’ll work
1 Cornhill
London
EC3V 3ND
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CITY GATEWAY
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Off the job trainging for your apprenticeship will take place one day per week, in person at City Gateway's Learner Hub:
Import Building
The Pavilion,
2 Clove Crescent,
London. E14 2BE.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- Initiative
About this company
The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.
After this apprenticeship
- Permanent opportunity upon successful completion of the apprenticeship
- Access Bank will also offer opprtunities for further professional career development for the right candidate
Ask a question
The contact for this apprenticeship is:
CITY GATEWAY
Rashmi Joshi
rashmi.joshi@citygateway.org.uk
The reference code for this apprenticeship is VAC1000315270.
Apply now
Closes in 5 days (Friday 25 April 2025 at 11:59pm)
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