Customer Service Team Apprentice - Ethical Recycling Charitable Organisation

Collection 4 Clothes

WOLVERHAMPTON (WV2 4XA)

Closes on Friday 30 May 2025

Posted on 11 April 2025

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Summary

A fantastic opportunity to join a small team of dedicated customer service agents within a charitable organisation based in Wolverhampton.

Wage

£12,955.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. 10.00am - 5.00pm

32 hours 30 minutes a week

Start date

Sunday 1 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Answer Customer Service Calls
  • Respond/Action all customer service emails
  • Respond to all webchat live queries
  • Communicate with all collection teams, via whats app chats or imessages
  • Keep all reporting and spreadsheets up to date at all times
  • Communicate with the customer service team offer support and training where necessary
  • Take responsibility to keep all ID cards for teams up to date
  • On a weekly basis, keep CRM reporting from the website up to date
  • Feel a part of the entire team/business, feel free to input and feedback ideas, suggestions that can benefit us all in the long run

Where you’ll work

UNIT 28
IMEX TRADING ESTATE
UPPER VILLIERS STREET
WOLVERHAMPTON
WV2 4XA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • All training will take palce at the employers premises

Requirements

Desirable qualifications

GCSE in:

  • Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this company

Collection Clothes Ltd trades as Collection 4 Clothes, and we are an ethical recycling business that give pre-loved items a second life, which in turn limits perfectly wearable clothes going to landfill. We are a recycling business which are more concerned about the environment and giving to charity and less about profit. Our main goals are to help as many charities as possible to raise vital funds through the donation of clothes and other items. Established in January 2020, our team worked tirelessly through the first COVID-19 lockdown, being one of the very few charity collection businesses to continue working through the first wave, providing much-needed funds for our partnered regional and national charity organisations in an extremely difficult time where they needed as much support as they could possibly receive.Collection 4 Clothes were a lifeline for charity supporters during the lockdowns; as no-contact collection of donations was one of the very few ways the public could donate to charity, with charity shops closed during the height of the pandemic.

https://www.collection4clothes.co.uk/ (opens in new tab)

After this apprenticeship

  • A permanent role/further qulifications

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Neil Shakespeare

neil.shakespeare@junipertraining.co.uk

07923219046

The reference code for this apprenticeship is VAC1000315265.

Apply now

Closes on Friday 30 May 2025

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