Apprentice Customer Support Technician – Business
Gamma Telecom Holdings ltd
Manchester (M40 5BP)
Closes on Monday 2 June 2025
Posted on 11 April 2025
Contents
Summary
Are you the type of person who loves helping others and has a curious mind for how tech works, especially phones and the internet? Gamma Business is on the lookout for two apprentice Technical Support Technicians to become the go-to expert for solving tech issues for their business partners, building up valuable tech skills along the way.
- Wage
-
£21,100 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, between 9am to 5pm. Hybrid working.
35 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Your role will be to handle Gamma’s phone and internet products, and to provide support when Gamma’s business partners have queries or technical issues with them. This could be anything from phone line faults to helping set up the technology. You will communicate with partners through different methods, including calls, emails and webchats, becoming experts across these channels to deliver quick and effective support.
Key responsibilities:
- You will be taught everything you need to know, especially the technical knowledge. However, as an apprentice, you can expect to:
- Build your technical understanding of how Gamma’s phone and internet systems work.
- Learn how Gamma works with other companies to set up internet connections and phone numbers for their partners.
- Meet Gamma’s standards of quality work and service.
- Take ownership of your tasks and manage your workload while focusing on providing excellent support services.
- Work closely with your team members, team leaders, and more experienced colleagues to learn and get things done together.
Where you’ll work
11 Northampton Road
Manchester
M40 5BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BABINGTON BUSINESS COLLEGE LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Team working
- Initiative
About this company
Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development. They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet. Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations. They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for you
https://employers.sanctuarygraduates.co.uk/gammaapprenticeships/ (opens in new tab)
Company benefits
25 days annual leave, plus your birthday off! Employees have access to a range of discounts. Gamma also offers employees access to private healthcare, and you are eligible for a discretionary bonus.
After this apprenticeship
At the end of your apprenticeship, you will move into an experienced, junior Customer Support Technician role.
Ask a question
The contact for this apprenticeship is:
Gamma Telecom Holdings ltd
Simran Toor
simran@sanctuarygraduates.co.uk
07884192809
The reference code for this apprenticeship is VAC1000315261.
Apply now
Closes on Monday 2 June 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.