Apprentice Internet Protocols (IP) Engineer

Summary

Are you someone who is fascinated by all things technology, have you completed a Computer Science, Mathematics, or Engineering A-level (or equivalent) because of this? GammaLabs is looking for two Internet Protocols (IP) Engineer Apprentices to get stuck into real-world tech problems and learn how the internet truly works behind the scenes.

Wage

£22,900 a year

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Training course

Network engineer (level 4)

Hours

Monday to Friday, 9am to 5pm, Hybrid working.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The main purpose of this apprentice position is to get hands-on experience with how internet networks work (also known as IP networking). You’ll start by helping deal with issues raised by Gamma’s business partners - these are called ‘tickets’ - and handling customer service queries. Over time, you’ll move on to working with the design and delivery of Gamma’s networks and services
You’ll be part of the whole process that engineers go through, like planning, designing, testing, building tools to help (automation), setting up the network, and keeping it running smoothly. This gives you the chance to understand how everything connects and how Gamma supports customers with reliable service
The goal of the apprenticeship is to help you build your skills in fixing network issues and understanding how Gamma’s systems work, so that you can grow into a Junior IP Engineer. You’ll start with more day-to-day tasks to build your knowledge of Gamma’s network, vendors and services, and eventually take on more responsibility like working on projects and helping with new network designs. You’ll get lots of support from your manager and team along the way

You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:

Help build, look after, and fix computer networks
Work with things like routers, switches, and firewalls that keep networks running
Keep an eye on how networks are doing and help fix problems when they go slow or stop working
Write down what went wrong and how it was fixed
Learn the basics of how networks work, like how devices talk to each other
Work with engineers to improve and update the network

Where you’ll work

11 Northampton Road
Manchester
M40 5BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Network Engineer Level 4.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Analytical skills
Team working

About this company

Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development. They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet. Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations. They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for you

https://employers.sanctuarygraduates.co.uk/gammaapprenticeships/ (opens in new tab)

After this apprenticeship

After you finish your apprenticeship, you will enter into an experienced Junior IP Engineer role.

Ask a question

The contact for this apprenticeship is:

Gamma Telecom Holdings ltd

Simran Toor

simran@sanctuarygraduates.co.uk

07884192809

The reference code for this apprenticeship is VAC1000315209.

Apply now

Closes on Monday 2 June 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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