IT Support Technician Apprentice

Summary

As an IT apprentice, you will be part of a wider IT support function. You will work with colleagues responding to IT incidents both remotely and in-person across multiple sites. These incidents vary and can involve Cloud, Networking and Hardware technologies.

Wage

£22,183 a year

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Training course

Information communications technician (level 3)

Hours

Monday to Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Thursday 15 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Roles and responsibilities, but not limited to;

Live the mission, values and drivers every day.
Support business services to ensure service targets are being met and all processes are followed.
Support the business services team to instil processes, quality of service and industry best practices throughout your service area.
Ensure all requests are logged and managed to completion on the service management tool.
Follow processes as set out in mapping tool and identify any areas where they can be improved upon.
Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.
Rapid on-site response to incidents that are affecting teaching and learning in the classroom.
Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.
Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.
Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
Manage workload and relationships over several academies.
Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
Work flexibly across a number of academies as required to enable effective service delivery.
Committed to complete projects, tasks and off the job training to complete apprenticeship.
Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves.
Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar.
Consistently implement all trust policies and contribute to decision-making and consultation procedures.
Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
Carry out any other reasonable duties as requested by your line manager.

Where you’ll work

Ripley Street
BD5 7RR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Apprenticeship Level 3, including Functional Skills in Maths and English.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

Must also hold a full clean driving licence for travel between school sites.

About this company

We are a well-established school trust of 16 schools and a college serving the communities of Bradford, Leeds, Liverpool and Manchester. These consist of 11 secondary academies, three primary academies, two all-through academies and one college.

After this apprenticeship

Potential full-time role upon successful completion of the apprenticeship programme.

Ask a question

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