Customer Service Call Handler Apprenticeship

I'M YOUR PA LIMITED

BUSHBURY (WV10 9LE)

Closes in 10 days (Wednesday 30 April 2025 at 11:59pm)

Posted on 10 April 2025

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Summary

This apprenticeship offers fantastic training and support, enabling you to develop your skills and become an excellent customer service call handler. The employer is committed to training and developing the apprentice to help you reach your full potential. You will have the opportunity of a full time job at the end of the apprenticeship.

Wage

£14,722.50 a year

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday opening hours are 08.00 to 18.00. Can be flexible between 30 to 37.5 hours per week between opening hours. Must be agreed prior to starting the apprenticeship.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Training to enable the apprentice to do the following duties
  • Answer calls confidently and professionally
  • Manage a variety of call types
  • Handle multiple tasks simultaneously
  • Book appointments and callouts for different customers
  • Collaborate and train with your team
  • Learn and use the company systems
  • Perform all other duties necessary to succeed in the role

Where you’ll work

UNIT 2
SHAW PARK BUSINESS V
SHAW ROAD
BUSHBURY
WV10 9LE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • At the place of work
  • Monthly online master classes
  • Off the job training to work on assignments and other research to enble them to complete the apprenticship a minimum of 6 hours per week
  • On the job training with managers and colleagues

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Punctual
  • Reliable
  • Listening skills
  • Good work ethic

Other requirements

Can you work in a fast paced environment? Can you multitask? Do you like to be challenged in a work situation? Do you the ability to keep calm in stressful situation? Do you have a professional telephone manner? Are you a good communicator? Are you passionate about customer service? What do you consider to be good customer service? Can you use a PC efficiently?

About this company

They are a trusted, professional business support – the seamless extension to your team. I’m Your P.A. are here to support any business to reach their full potential by filling in the gaps you and any existing staff are struggling to cover. we create time for the business owner and current staff to concentrate on the things that make them money.

https://imyourpa.co.uk (opens in new tab)

Company benefits

Free onsite parking. Paid lunch breaks.

After this apprenticeship

  • Full time opportunity working for the employer
  • Progress with the business and have a long term career with the employer

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Angela Gordon

angela.gordon@junipertraining.co.uk

The reference code for this apprenticeship is VAC1000315000.

Apply now

Closes in 10 days (Wednesday 30 April 2025 at 11:59pm)

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