Apprentice Administration Assistant

Summary

As an Administration Assistant, you’ll support daily office operations and help ensure the smooth running of the business. You'll gain hands-on experience in tasks such as managing emails, updating records, scheduling meetings, and providing customer service.

Wage

£14,924 a year

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Training course

Business administrator (level 3)

Hours

Monday- Friday- 9:00am- 4:30pm with 30 minutes lunch break

35 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As an Administration Assistant at Headway Derby, you’ll play a vital role in supporting the day-to-day operations of the charity. You’ll gain valuable experience working alongside a dedicated team, supporting both staff and service users in a varied and rewarding environment.

Key Responsibilities:

Act as a first point of contact for enquiries via phone, email, and in-person
Provide admin support for service delivery, events, and peer support sessions
Maintain accurate records using databases and spreadsheets
Schedule appointments and meetings, including minute-taking where required
Assist in the preparation of documents, reports, and communications
Help manage charity correspondence and incoming/outgoing post
Support internal and external communications, including social media updates
Maintain confidentiality and adhere to data protection policies
Undertake general office duties and provide admin support to staff and volunteers

What We’re Looking For:

A genuine interest in working within the charity and care sector
Friendly, approachable, and sensitive to the needs of vulnerable individuals
Organised with good attention to detail
Willingness to learn and contribute to a team

Where you’ll work

83 Friar Gate
Derby
DE1 1FL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Microsoft Office

About this company

Headway Derby is a registered charity founded in 1994, dedicated to improving the lives of individuals affected by acquired or traumatic brain injuries, along with their families and carers. Operating primarily in Derby City, South Derbyshire, and East Staffordshire, the organization offers a range of bespoke rehabilitation sessions aimed at maximising potential, developing skills, and providing a proactive support network.

https://headway-derby.org/ (opens in new tab)

Company benefits

Free Parking, Pension enrolment, Opportunities for further learning and development

After this apprenticeship

Upon completion, you may have the opportunity to move into a permanent administrative position within Headway Derby

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000314981.

Apply now

Closes in 25 days (Thursday 15 May 2025 at 11:59pm)

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