Housing Co-Ordinator Apprenticeship

WARRINGTON HOUSING ASSOCIATION LTD

WARRINGTON (WA1 1SR)

Closes in 10 days (Wednesday 30 April 2025)

Posted on 10 April 2025

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Contents

Summary

WHA have an exciting opportunity for an Apprentice Housing Coordinator. on a 2 year fixed-term contract. You will receive national minimum wage, which ranges from £7.55ph up to £12.21ph dependant on age, and you will complete and attend a range of planned learning activities to develop your understanding and competency to deliver this role.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Housing and property management assistant (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Sunday 1 June 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Housing Management Support: 

  • Assist in the day-to-day management of tenancies, including responding to tenancy queries and supporting tenancy sign-ups with administrative duties
  • General administration support for the team including supporting the management of casework and reports, collating data and information to support investigations

Community Engagement: 

  • Support the organisation of resident meetings and engage in community activities to promote engagement and involvement 

Compliance and Administration:  

  • Assist with maintaining accurate records on housing management systems, ensuring compliance with data protection regulations
  • Learn how to prepare reports and documentation, including tenancy agreements, inspection records, and meeting minutes.

Training and Development:

  • Attend all required training sessions and workshops as part of the apprenticeship program
  • Work closely with mentors and colleagues to gain hands-on experience in housing services
  • Complete assessments and coursework as required for the apprenticeship qualification
  • Any other duties commensurate with the role

Where you’ll work

THE GATEWAY
89 SANKEY STREET
WARRINGTON
WA1 1SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents
  • Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
  • Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
  • Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
  • Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
  • Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
  • Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
  • Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
  • Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
  • Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

  • Housing and Property Management Assistant Level 2 Apprenticeship Standard

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this company

We are a Warrington based Social Housing landlord, providing homes for low income individuals and families

http://https:www.wha.org.uk (opens in new tab)

Company benefits

Enjoy Benefits Simply Health 28 days annual leave Company pension

After this apprenticeship

  • Housing Officer
  • Customer Voice Officer

Ask a question

The contact for this apprenticeship is:

WARRINGTON HOUSING ASSOCIATION LTD

Fiona Evans

fionae@wha.org.uk

01925246810

The reference code for this apprenticeship is VAC1000314942.

Apply now

Closes in 10 days (Wednesday 30 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.